Customer Service Assistant

Global Policy Ltd is a leading provider of international policy and government affairs services, working with clients around the globe. We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Assistant. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and is looking to grow their career with an innovative and dynamic company.

Key Responsibilities:

1. Provide exceptional customer service to our clients through various communication channels including phone, email, and chat.
2. Troubleshoot and resolve customer inquiries and issues in a timely and professional manner.
3. Liaise with different departments to ensure prompt and accurate resolution of customer concerns.
4. Build and maintain strong relationships with clients by understanding their needs and providing personalized solutions.
5. Identify opportunities for process improvement and provide feedback to the team.
6. Contribute to the development and maintenance of customer service policies and procedures.
7. Keep accurate records of customer interactions and transactions.
8. Collaborate with team members to achieve overall customer satisfaction and department goals.

Qualifications:

1. High school diploma or equivalent, some college preferred.
2. 1-2 years of experience in a customer service role.
3. Excellent written and verbal communication skills.
4. Strong problem-solving and critical thinking skills.
5. Ability to multitask and prioritize in a fast-paced environment.
6. Proficient in Microsoft Office and experience working with customer service software.
7. Strong attention to detail and data entry accuracy.
8. Able to work independently and as part of a team.
9. Highly organized with excellent time management skills.
10. Fluent proficiency in English, additional languages a plus.

Benefits:

1. Competitive salary and benefits package.
2. Opportunities for growth and advancement within the company.
3. Collaborative and inclusive work environment.
4. Comprehensive training and ongoing support.
5. Regular team building activities and events.
6. Flexible work hours and remote work options.
7. Exposure to diverse and interesting clients and projects.

Join our team and be a part of a company that is making a positive impact in the world of international policy and government affairs. Apply now and help us continue to deliver exceptional customer service to our clients. We look forward to hearing from you!