Customer Service Assistant

Global Policy Ltd; Cape Town; On-site; ZAR 150,000 - 250,000; Full time

Job summary

Global Policy Ltd. seeks a motivated Customer Service Assistant to enhance their customer service reputation. The role involves assisting clients, resolving issues, and maintaining detailed records. Ideal candidates will have strong communication skills, problem-solving abilities, and a commitment to customer satisfaction.

Benefits

Competitive salary and benefits package

Opportunities for growth and advancement

Supportive and inclusive work environment

Continuous learning and development opportunities

Qualifications

• 1-2 years of customer service experience preferred.
• Excellent verbal and written communication skills in English.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service through phone, email, and live chat.
• Handle and resolve customer complaints efficiently.
• Collaborate with consultants to respond to customer needs.

Skills

Communication

Problem-Solving

Organizational Abilities

Attention to Detail

Multitasking

Team Player

Education

High School Diploma

College Degree

Tools

Microsoft Office

CRM Software

Job description

Are you a people-oriented individual with excellent communication skills and a passion for solving problems? Are you always willing to go the extra mile to ensure customer satisfaction? Look no further, Global Policy Ltd. is seeking a highly motivated and dynamic individual to join our team as a Customer Service Assistant!

About Us :

Global Policy Ltd. is a leading global consulting firm that works with governments, businesses, and international organizations to develop innovative policies and strategies. Our team of experts provides customized solutions to some of the most challenging issues faced by our clients. We are committed to creating a positive impact on the world through our work and believe that excellent customer service is crucial to achieving this goal.

Role Overview :

As a Customer Service Assistant, you will play a key role in maintaining and enhancing our reputation for exceptional customer service. Your primary responsibility will be to assist our clients and resolve any issues or concerns they may have. You will be the first point of contact for our customers, and your friendly and professional approach will help build lasting relationships with them.

Key Responsibilities :

• Provide exceptional customer service through various channels such as phone, email, and live chat
• Handle and resolve customer complaints and inquiries in a timely and efficient manner
• Maintain accurate and detailed records of customer interactions and transactions
• Collaborate with our team of consultants to ensure prompt and effective response to customer needs
• Proactively identify opportunities to improve the customer experience and make recommendations for process enhancements
• Participate in training programs and keep up-to-date with product knowledge to better assist customers
• Support other departments with administrative tasks as needed

Requirements :

• Minimum of high school diploma; college degree preferred
• 1-2 years of customer service experience, preferably in a professional services or consulting environment
• Excellent verbal and written communication skills in English; multilingualism is a plus
• Strong problem-solving and organizational abilities
• Proficient in Microsoft Office and CRM software
• Ability to work in a fast-paced and dynamic environment
• Strong attention to detail and ability to multitask
• Team player with a positive attitude and strong work ethic

What We Offer :

• Competitive salary and benefits package
• Opportunities for growth and advancement within a global organization
• A supportive and inclusive work environment
• Continuous learning and development opportunities

Global Policy Ltd. is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value and encourage diversity in our workforce and welcome applications from all qualified individuals.

If you are ready for a challenging and rewarding career in customer service with a globally recognized consulting firm, we want to hear from you! Apply now and join our team at Global Policy Ltd.

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