Customer Service Apprentice

www.findapprenticeship.service.gov.uk - Jobboard; Orkney; On-site; ZAR 642,000; Full time

Job summary

A leading service provider is looking for a Customer Service Apprentice to join their team in NorthLink Ferries. This full-time role involves making reservations, managing data, and providing excellent service through various channels. Candidates should show commitment to customer care and possess good communication skills. The apprenticeship offers valuable training and development opportunities.

Benefits

Competitive salary with annual reviews

Up to 6% contributory pension scheme

Extensive training and development opportunities

Employee wellbeing programs

Qualifications

• Committed to delivering excellent customer service.
• Good organizational skills and a positive team player attitude.
• Confidence in using phones and computers.

Responsibilities

• Making customer reservations by telephone or face-to-face.
• Answering inbound calls and handling customer enquiries.
• Performing administrative duties.

Skills

Excellent customer service

Organizational skills

Team player

Communication skills

Proactive approach to development

Education

No formal qualifications specified

Job description

Serco Limited

Customer Service Apprentice

Location: NorthLink Ferries, Stromness and Kirkwall

Working Hours: Full Time, 35 hours per week, shift pattern

Salary: £26,928 + Excellent Corporate Benefits Package

Apprenticeship Qualification: SCQF Level 5-6

Expected Duration: 24 months FTC with 3 months probationary period

We have a great opportunity for a Customer Service Apprentice to join our team at NorthLink Ferries. Working in our busy Contact Centre, at Stromness and Hatston ports, and the Kirkwall office, you’ll be part of our Customer Service team dedicated to providing excellent first contact and high-quality service to customers via telephone, face-to-face, email, and LiveChat. Your duties will include administrative tasks within one of Transport’s flagship contracts, making reservations, understanding passenger needs, and assisting in the smooth operation of the department.

We are committed to apprenticeships and training. As a Modern Apprentice, you will receive comprehensive support to achieve a nationally recognized qualification, develop industry-relevant skills, and build professional relationships.

What you’ll be doing:

1. Making customer reservations by telephone or face-to-face
2. Answering inbound calls and handling customer enquiries and bookings
3. Responding to emails and LiveChat
4. Performing administrative duties
5. Managing customer and supplier data
6. Handling payments
7. Assisting with passenger check-in and boarding
8. Adhering to Health, Safety, and Environment policies
9. Promoting our values and vision
10. Performing other duties as required

What you need:

You should be committed to delivering excellent customer service, possess good organizational skills, and be a team player with a positive attitude. Confidence in using phones and computers, and good communication skills are essential. A proactive approach to personal development and alignment with Serco’s values of Trust, Care, Innovation, and Pride are also important.

Why work for us:

• Varied and interesting work environment
• Friendly colleagues and positive culture
• Focus on people development and internal progression
• Opportunities to participate in charity events and community support

Serco offers:

• Competitive salary with annual reviews
• Up to 6% contributory pension scheme
• Extensive training and development opportunities
• Employee wellbeing programs
• Retail discounts and savings schemes
• ShareSave scheme
• Employee support networks
• Paid volunteering days and charitable giving options