Customer Service And Logistics Specialist

Mann+Hummel Filters Sa Ltd; Gauteng; On-site; ZAR 30,000 - 48,000; Full time

Job summary

Mann+Hummel Filters Sa Ltd recherche un candidat pour diriger les activités de soutien aux ventes et à la clientèle au sein de leur bureau dans la région MHZA. Le rôle implique la gestion des correspondances clients, la facturation et l'optimisation des processus logistiques pour assurer la satisfaction client et contribue à la croissance de l'entreprise. Le candidat idéal aura au moins 3 ans d'expérience pertinente dans un rôle similaire et des compétences solides en communication.

Qualifications

• Minimum 3 ans d'expérience dans l'administration de bureau et les processus de soutien aux ventes.
• Connaissances moyennes des processus logistiques de la chaîne d'approvisionnement.
• Capacité à travailler sous pression avec une attention aux détails.

Responsibilities

• Gérer la correspondance client, la facturation et le suivi des commandes.
• Coordonner les activités liées au service client et collaborer avec le département des ventes.
• Assurer la fiabilité de la livraison et le respect des délais de livraison aux clients.

Skills

Communication

Organisation

Coordination

Leadership

Attention aux détails

Education

Études en administration des affaires ou équivalent

Tools

SAP

LogoTiger2

MS Office

Job description

The job incumbent leads Customer / Sales Support activities within the Sales Office in MHZA Region and contributes to MANNHUMMEL (MH) growth and profitability in this specific market.

He / she coordinates Internal Sales Services activities, Customer support, supports the logistic coordinator.

Main Accountabilities include management of customer correspondence, invoicing, issuance of credit and debit notes, and handling various issues related to commercial support activities.

Maintains contacts and relations with headquarters to obtain information on time, goods deliveries, pricing, and billing.

Supports external and internal audits, cooperates with the sales department, ensures on-time delivery of customer orders, and coordinates SCM projects with customers and suppliers.

Maintains close communication with third-party logistics providers and handles additional projects from management as required. Acts as backup for the logistic coordinator during vacation times.

Key Performance Indicators / Key Result Areas

• Delivery Reliability
• Operational KPIs (transport, warehouse, inventory accuracy, dock to stock)
• Customer satisfaction

Internal & External Working Relationships

Internal: Sales, Marketing / Product Management, Quality, Logistics, Controlling, Purchasing, HR, production plants, IT, Management.

External: Customers, Distributors, third-party logistics providers, other IAM suppliers, accounting service providers.

Job Requirements (Qualifications, Skills, Experience, Competencies)

• Studies in business administration or equivalent education/work experience.
• Minimum 3 years relevant experience in office administration and sales support processes.
• Medium experience in supply chain logistics processes.
• Excellent communication and influencing skills.
• Business acumen, customer orientation, organization, and coordination skills.
• Self-initiative, ability to work under pressure, attention to detail, decisiveness, and planning skills.
• Ability to work collaboratively with others.
• ERP knowledge in finance and logistics modules (SAP and/or LogoTiger2 preferred).
• Strong interpersonal and organizational skills.
• Leadership and entrepreneurial skills, cross-functional thinking, intercultural understanding.
• Fluency in English (written and spoken), proficiency in MS Office applications.