Customer Service and Logistics Coordinator

Exclusively Remote; Cape Town; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A leading remote company is looking for a Customer Service & Logistics Coordinator. This role involves managing high volumes of customer inquiries, coordinating logistics, and ensuring timely order processing. With a focus on customer satisfaction and efficient communication, the ideal candidate will be tech-savvy and experienced in e-commerce or logistics. Join a team dedicated to excellence in customer service while working from anywhere.

Qualifications

• 2+ years in customer service, logistics, or e-commerce support.
• Experience with US & Canadian customers and freight vendors is a plus.
• Comfortable using CRM systems and online order processing tools.

Responsibilities

• Manage customer inquiries via phone and email, processing 19+ calls and 100+ emails daily.
• Coordinate shipments, track deliveries, and manage vendor relationships.
• Analyze feedback and suggest process improvements.

Skills

Strong communication

Problem-solving

Multitasking

Time management

Job description

Customer Service & Logistics Coordinator

Location:Remote

Job Type: Full-Time 3pm -12am

Job Overview:
We are seeking a highly organized and detail-oriented Customer Service & Logistics Coordinator to manage customer inquiries, vendor relationships, and freight logistics. The ideal candidate will handle a high volume of calls and emails, ensuring excellent customer service while coordinating shipments and payments.

Key Responsibilities:
Customer Service & Order Management
Respond to customer inquiries via phone (19+ calls daily) and email (100+ emails daily).
Provide support for online marketplaces (Amazon, Walmart, Sears, eBay).
Process orders, cancellations, returns, and exchanges.
Resolve customer complaints with a First Call Resolution approach.
Maintain SLA standards and ensure timely responses.
Logistics & Vendor Coordination
Communicate with freight carriers (FedEx, UPS, USPS) and LTL vendors for shipment tracking.
Manage ground shipments, ensuring on-time delivery.
Work closely with suppliers to coordinate orders and inventory.
Administrative & Payment Processing
Process PayPal payments and manage transaction records.
Maintain accurate documentation of orders, returns, and customer interactions.
Analyze customer feedback and suggest process improvements.

• Requirements:
  Experience: 2+ years in customer service, logistics, or e-commerce support.
  Skills: Strong communication, problem-solving, and multitasking skills.
  Tech-Savvy: Comfortable using CRM systems, email platforms, and online order processing tools.
  Time Management: Ability to handle high email/call volumes efficiently.
  Industry Knowledge: Experience working with US & Canadian customers and freight vendors is a plus.
  Preferred Qualifications:
  Experience handling e-commerce platforms (Amazon, Walmart, eBay).
  Background in logistics coordination or vendor relations.
  Ability to work independently in a remote environment.