Customer Service Analyst

Cool Ideas Service Provider; Johannesburg; On-site; ZAR 200,000 - 350,000; Full time

Job summary

A leading ISP in Johannesburg is seeking an IT Customer Service Analyst to join their team. The ideal candidate will have a strong background in customer service and technical support, with a focus on logging and managing tickets while ensuring quality support for customers. Shift flexibility is required, making this an exciting opportunity in a fast-paced environment.

Qualifications

• Minimum 12 months Call Centre experience.
• Minimum 12 months Customer Service experience.
• ISP Technical Experience.

Responsibilities

• Logging of incoming tickets.
• Handle first line troubleshooting.
• Provide technical support.

Skills

Customer Service

Technical Support

Troubleshooting

Time Management

Education

Information Technology related qualification

Job description

Cool Ideas, leading ISP in Johannesburg requires an IT Customer Service Analyst to join our team

Job Functions

• Logging of incoming tickets
• Handle first line troubleshooting
• Customer service calls (All departments)
• Provide technical support
• Escalations of queries
• Willing to perform shift work
• Provide follow up support
  
  

Experience And Knowledge Required

• A minimum of 12 months Call Centre experience
• A minimum of 12 months Customer Service experience
• ISP Technical Experience
• The ability to work under pressure
  
  

Qualifications

• Information Technology related qualification