Customer Service Agents X 3 (Car Rental)

Groupe Cfao; Johannesburg; On-site; ZAR 150,000 - 230,000; Full time

Job summary

Groupe Cfao is seeking 3 Customer Service Agents for their Hertz Rent A Car branch at OR Tambo International Airport in Johannesburg. The role involves enhancing customer experience and managing vehicle rentals, requiring relevant experience and a valid driver's license. Candidates should demonstrate strong communication and organizational skills while providing excellent customer support in a fast-paced environment.

Qualifications

• Previous customer service or car rental experience advantageous.
• Valid driver's License (code 08).
• Basic vehicle knowledge (automatic and manual).

Responsibilities

• Provide excellent customer service and increase branch revenue.
• Handle customer complaints and inquiries effectively.
• Manage rental check-out and check-in processes for vehicles.

Skills

Customer service

Problem-solving

Organizational skills

Communication

Education

Grade 12 or equivalent

A-levels or High School Diploma

Job description

CUSTOMER SERVICE AGENTS X 3 (CAR RENTAL)Job detailsProfileTechnical & Services - Parts and / or Services

Position titleCUSTOMER SERVICE AGENTS X 3 (CAR RENTAL)

ContractContractual hoursFull-time

The key focus of the role is providing excellent customer service and increasing revenue daily at our Hertz Rent A Car - OR Tambo International Airport branch in Gauteng.

Requirements : Grade 12 or equivalentValid driver's License (code 08)Previous customer service or car rental experience advantageousCars+ system knowledge advantageousOwn reliable transportAbility to work shifts, weekends, and public holidaysWell-groomed and presentableSkills Required : Ability to grow branch revenue through salesEffective, open, and positive customer dealingsProblem-solving skills for handling customer complaints & queriesStrong administrative and organizational skillsAbility to show initiativeWork effectively under pressureSelf-motivated, reliable, confidentMeticulous with attention to detailBasic vehicle knowledge (automatic and manual)General housekeeping of branch and vehiclesAbility to work within a team in high-pressure situationsStrong written and oral communication skillsJob Description : Rental check-out – sales opportunityStandby and changeoversCheck-in of rented vehiclesNet Promoter Score (NPS) managementJob locationOR Tambo International Airport, Johannesburg, South Africa

Additional RequirementsA-levels or High School Diploma1 to 3 years of relevant experienceReference numberCustomer Service Agent x 3 (Car Rental) -

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Customer Service Agent • Johannesburg, Gauteng