Customer Service Agents - Terminations Area

Our client is seeking Customer Service Agents who meet the following criteria:

Customer Service provides the first line of service to customers, assisting them with the return of their rental vehicle, and with all other requests for assistance related to reservations, during or post-rental queries, etc.

Responsibilities:

• Effectively handle all aspects of customer interactions to finalize their rental agreement by returning the vehicle and keys, while the car rental staff inspects the vehicle for fuel levels, mileage, and any potential damages.
• Provide excellent customer service, effectively assisting with customer queries.
• Perform various admin and general office duties, such as capturing fuel, VRV’s, non-revs, following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, and handling and recording all customers' lost property recoveries from vehicles.
• Responsible for the security and quality control of vehicles and other company property.
• Identify and report expired licenses, service due vehicles, and any other issues not conforming to quality standards.
• Adhere to good housekeeping and general cleanliness standards for the branch environment.
• Perform other duties as requested.

Qualifications and Experience:

• Minimum of 2 years front office/customer service experience.
• NQF Level 4 (Matric or equivalent).
• Code 8 driver’s license – must have at least 1 year of driving experience.