Customer Service Agent - WhatsApp Bookmaker (UK Licensed)

The Legends Agency; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A fast-growing UK betting service is seeking a Junior Sports Trader in Cape Town. In this role, you will support the trading team by managing live sports markets and making real-time trading decisions. Ideal candidates are passionate about sports, analytical, and can work effectively in a fast-paced environment. The position requires flexibility for shift work, including evenings and weekends, and offers an exciting opportunity in sports trading.

Qualifications

• Availability for rotation shifts, including evenings and weekends.
• Understanding of responsible gambling practices and UKGC compliance.
• Familiarity with odds formats and trading principles.

Responsibilities

• Support the trading desk with pricing and market monitoring.
• Monitor live markets and assist with real-time odds updates.
• Communicate effectively with internal teams to process WhatsApp-based bets.

Skills

Strong interest in sports trading

Numerate and analytical

Calm under pressure

Detail-oriented

Strong communicator

Tools

BetRadar

Oddschecker

Betfair Exchange

Excel

Python

SQL

Job description

Junior Sports Trader

Join a fast-growing UK betting service redefining live betting via WhatsApp

Sports Trading | Cape Town Based | Full-Time | Shift Rotation | Office Based

About Our Client

Our client is a UK-licensed betting operator revolutionising the user experience by offering a personalised, real-time betting service delivered through WhatsApp. With a sharp pricing model and a focus on discretion and speed, they cater to VIP and informed bettors who expect excellence. Operating at the intersection of technology and service, the business is small but rapidly growing, offering an exciting opportunity for sports-savvy professionals.

The Role: Junior Sports Trader

As a Junior Sports Trader, you'll support the trading team in managing live sports markets, monitoring client activity, and contributing to real-time trading decisions. You'll be hands-on with odds, pricing, and risk monitoring, working closely with senior traders to ensure a seamless and compliant betting operation. This role is ideal for someone passionate about sports and interested in building a career in sports trading.

Key Responsibilities

• Support the trading desk with pricing, market monitoring, and bet validation
• Monitor live markets and assist with real-time odds updates
• Flag unusual or sharp betting activity
• Assist in managing liabilities and risk exposure with the guidance of senior traders
• Communicate effectively with internal teams to process WhatsApp-based bets
• Keep accurate records of trading decisions and market changes
• Ensure accurate bet placement and settlement in compliance with UKGC guidelines

About You

• Strong interest in sports trading and betting markets, especially UK sports
• Numerate and analytical, with good spreadsheet and data handling skills
• Calm under pressure, able to make quick decisions in a live trading environment
• Available to work rotation shifts, including evenings and weekends
• Detail-oriented with high accuracy and a strong sense of responsibility
• Familiarity with odds formats, exchange principles, and trading platforms (Betfair knowledge a plus)
• Understanding of responsible gambling practices and UKGC compliance (training provided)
• Strong communicator, able to work effectively in a tech-enabled, office-based environment
• Desirable
• Experience with tools like BetRadar, Oddschecker, or Betfair Exchange
• Background in a sportsbook or customer-facing betting environment
• Interest in a long-term career in trading, risk, or sports analytics
• Basic technical skills (e.g., Excel, Python, SQL)
• Note: This role is Cape Town-based, office-based, and requires eligibility to work under UKGC regulations.