Customer Service Agent - Utilities

WNS Global Services; Durban; On-site; ZAR 150,000 - 240,000; Full time

Job summary

WNS Global Services is seeking a skilled Customer Service Representative to provide exceptional service for one of the UK's leading energy providers. The role involves managing customer inquiries, promoting products, and maintaining accurate records. Applicants should have a minimum of 6-12 months of call center experience and exhibit strong communication abilities.

Qualifications

• Minimum of 6-12 months Call Centre experience.
• Excellent verbal and written English communication skills.
• Good typing speed.

Responsibilities

• Provide reliable customer service for a major UK energy provider.
• Manage high volume customer enquiries efficiently.
• Promote and cross-sell products and services.

Skills

Customer orientation

Results Driven

Quality focus

Planning and organizing

Ability to work under pressure

Adaptability to changes

Teamwork

Tools

MS Word

Email

Job description

Provide a reliable and trustworthy customer service to one of UKs largest energy provider.

Identify and understand customer needs to consistently provide a high quality service.

Follow clear instructions and guidelines to investigate resolve and process high volume customer enquiries in a timely and effective manner.

Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.

Provide accurate information on products and services to clients to ensure consistency across the organisation.

Promote and crosssell the UK clients products and services to complement existing products (where applicable) and enhance customer experience and loyalty.

Operate customer related information systems to maintain and secure records.

Contribute to the success of the team and the business by achieving personal targets. Adhere to the company and department standards policies and procedures.

Qualifications :

Qualifications and Experience

Minimum of 612 months Call Centre experience

Additional Information :

Required Skills :

Proficient in MS Word Email and good typing speed

Neutral accent with excellent verbal and written English communication skills Competencies :

Customer orientation

Results Driven

Quality focus Planning organizing and prioritizing

Ability to work under pressure

Ability to adapt to constant changes

Ability to work in teams

Remote Work : Employment Type :

Contract

Key Skills

Experience : years

Vacancy : 1

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