Customer Service Agent US hours- JHB- Sales Experience

Dash BPO; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in the BPO sector is looking for contact center agents to work night shifts catering to US hours. Candidates should possess strong customer service skills and relevant experience in sales or telemarketing. Responsibilities include ensuring customer satisfaction through effective communication and problem-solving, while adhering to quality and security protocols.

Qualifications

• 6-12 months contact center experience or high-end retail experience required.
• Experience in sales or telemarketing is essential.
• International BPO experience is advantageous.

Responsibilities

• Manage time effectively during contacts while meeting quality objectives.
• Achieve resolution in the first contact and escalate when needed.
• Follow security and confidentiality policies.

Skills

Sales

Customer Service

Critical Thinking

Active Listening

Empathy

Job description

Calling all contact center agents willing to work night shift US hours.

Requirements:

• Experience in Sales or Telemarketing.
• Experience in Customer Service.
• Experience in Sales.
• Must have 6-12 months contact center experience or high-end retail experience.
• International BPO experience is advantageous.

Job Description:

• Manage time effectively during contacts without neglecting quality objectives (performing the job correctly and efficiently).
• Demonstrate active listening or reading, disposition, kindness, empathy, enthusiasm, patience, and added value / going the extra mile to ensure end user satisfaction.
• Achieve resolution in the first contact within their empowerment and escalate assertively when required (sense of urgency).
• Apply common sense and critical thinking.
• Follow defined procedures and correctly use work tools.
• Commit to continuous improvement and adhere to improvement actions agreed with your supervisor promptly.
• Follow security and confidentiality policies set by the company and client.
• Immediately report any incident or event that hinders job performance to your supervisor.
• Immediately report any safety-related incident or event to your supervisor or management team.
• Perform any task assigned by your immediate supervisor.

Competencies:

• Goal-oriented.
• Positive attitude.
• Self-confidence.
• Attention to detail.
• Strong resilience.