Customer Service Agent -US hours- JHB

Dash BPO; Johannesburg; Hybrid; ZAR 50,000 - 200,000; Full time

Job summary

A reputable BPO company in Johannesburg is seeking Contact Center Agents to work night shifts aligned with US hours. Candidates should have 6-12 months of experience in sales or customer service, ideally in a contact center environment. The role emphasizes effective communication, active listening, and adherence to security policies. Join a dynamic team and contribute to client satisfaction and continuous improvement.

Qualifications

• 6-12 months contact center experience or high-end retail required.
• Experience in sales or telemarketing preferred.
• International BPO experience is advantageous.

Responsibilities

• Manage time effectively while maintaining quality.
• Display active listening and empathy in contacts.
• Resolve issues on first contact when possible.
• Follow procedures and use appropriate work tools.
• Adhere to security and confidentiality policies.

Skills

Sales experience

Customer service skills

Active listening

Attention to detail

Job description

Calling all contact center agents that are willing to work night shift US hours.

Requirements :

• Experience in Sales or Telemarketing.
• Experience in Customer Service.
• Experience in Sales.
• Must have 6-12 months contact center experience or high-end retail.
• International BPO experience advantageous.

Job Description :

• Correctly manage time during contact without neglecting quality objectives (doing the job correctly with efficiency).
• Show active listening or reading, disposition, kindness, empathy, enthusiasm, patience, and added value / extra mile in each contact (end user satisfaction).
• Achieve resolution in the first contact according to their empowerment and assertive escalation when required (sense of urgency).
• Use of common sense and critical thinking.
• Comply with defined procedures and correct use of work tools.
• Commitment to continuous improvement and timely compliance with improvement actions agreed with your superior.
• Adhere to security and confidentiality policies defined by the company and our client.
• Report immediately to your immediate superior any incident or event that prevents you from performing your duties.
• Report any incident or event that exposes the safety of staff, the client, or the company to your immediate superior or management team.
• Perform any function or task at the request of your immediate supervisor.

Competencies :

• Focused on Goals.
• Positive attitude.
• Self-confidence.
• Attention to detail.
• Strong resilience.