Customer Service Agent Telecommunications

Lerena Recruitment Services; City of Johannesburg Metropolitan Municipality; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A recruitment agency is seeking a customer services agent in the telecommunications industry to handle queries, coordinate fibre network installations, and ensure customer satisfaction through follow-up calls. Ideal candidates should have experience in network/fibre installation coordination. This is based in the City of Johannesburg Metropolitan Municipality, Gauteng, South Africa.

Qualifications

• Telecommunications experience with network/fibre installation coordination is essential.

Responsibilities

• Handle customer queries and requests related to services and upgrades.
• Coordinate fibre network installations with internal teams and external partners.
• Conduct follow-up calls with customers to ensure satisfaction and project progression.

Job description

Overview

My client is an international network installations company and they require your skills in the Telecommunications industry as a customer services agent. Handling queries, upgrades, coordinating fibre network installations, follow up calls with customers. Telecommunications experience with network / fibre installation coordination is essential.

Responsibilities

• Handle customer queries and requests related to services and upgrades.
• Coordinate fibre network installations with internal teams and external partners.
• Conduct follow-up calls with customers to ensure satisfaction and project progression.

Qualifications

Telecommunications experience with network / fibre installation coordination is essential.

Location

Customer Service Agent • City of Johannesburg Metropolitan Municipality, Gauteng, South Africa