Customer Service Agent – Offshore BPO - NutunRX

Trending Talent Solutions; Johannesburg; On-site; ZAR 150,000 - 180,000; Full time

Job summary

A leading company in Johannesburg is looking for a Customer Service Agent to join their Offshore BPO Team. The role involves being the first point of contact for members, providing support and resolving inquiries efficiently. Ideal candidates will have a strong background in customer service, excellent communication skills, and the ability to work in a dynamic team environment. The position requires a proactive attitude, a commitment to service excellence, and flexibility in working hours.

Qualifications

• Minimum of 2 years’ experience in an international call centre environment.
• Excellent verbal and written communication skills.
• Flexibility to work shifts, weekends, or holidays, as required.

Responsibilities

• Respond to member inquiries via phone, chat, or email.
• Provide accurate information and troubleshoot issues.
• Escalate complex issues to the appropriate team.

Skills

Communication

Problem-solving

Active listening

Attention to detail

Analytical skills

Education

Grade 12 / Matric

Tools

CRM tools

Helix

Salesforce

Job description

Nutun is looking for a Customer Service Agent to join the Offshore BPO Team.

Job Purpose:

Nutun is hiring a Customer Service Agent for its Member Support team to provide clear, supportive communication as the first point of contact for members.

Minimum Requirements (Qualifications & Experience):

• Grade 12 / Matric.
• Minimum of 2 years’ experience in an international call centre environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Basic understanding of credit reporting, financial services, or fintech is an asset.
• Tech-savvy and comfortable using CRM tools, knowledge bases, and communication platforms.
• High level of professionalism, empathy, and resilience.
• Flexibility to work shifts, weekends, or holidays, as required.
• Familiarity with tools like Helix, Salesforce, or similar platforms. Added advantage

Key Responsibilities:

• Respond to incoming member inquiries via phone, chat, or email in a timely and professional manner.
• Provide accurate information and troubleshoot issues related to account access, personal information updates, credit report details, and product features.
• Escalate complex issues to the appropriate department or team when necessary, following established protocols.
• Maintain a deep understanding of company’s tools, services, and policies to ensure up-to-date and accurate information is provided.
• Handle sensitive personal and financial information with care and confidentiality.
• Document all interactions clearly in the system for tracking and quality assurance.
• Meet individual and team KPIs (e.g., response time, resolution rate, member satisfaction(CSAT)).
• Actively contribute to a positive team environment and suggest process improvements where applicable

Behavioural Competencies:

• Strong attention to detail and accuracy.
• Ability to work well under pressure and remain calm in challenging situations.
• Reliable and accountable for personal performance and service delivery.
• Proactive problem-solver with strong analytical skills.
• Team-oriented and supportive of colleagues.
• Committed to achieving personal and team goals.
• Receptive to feedback and able to follow instructions and procedures.
• Resilient and adaptable in a fast-paced environment.

Sandton

Published Date: 27 June 2025

Closing Date: 16 July 2025