Customer Service Agent Modern Apprentice

Scottish Apprenticeships; Newcastle Local Municipality; Hybrid; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in judicial services seeks a Customer Service Agent for an apprenticeship role. This position involves engaging with customers through various communication channels, addressing their needs, and ensuring compliance with regulations. The role offers in-house training leading to a recognized qualification, and benefits include 25 days of leave and staff discounts. Applicants should have strong communication skills and a customer-focused attitude.

Benefits

25 days annual leave plus bank holidays

Staff discounts on shopping, travel, and wellbeing

Qualifications

• Keen eye for detail and customer-focused.
• Ability to handle challenging calls with empathy.
• Good organizational skills with both independent and team capabilities.

Responsibilities

• Engage with customers via phone, email, and live chat.
• Process payments and assist with inquiries.
• Deliver positive customer experiences professionally.

Skills

Communication

Customer Service

Organization

Attention to Detail

Empathy

Education

SCQF Level 6 in Business and Administration

Tools

MS Office

Job description

Job Overview

Marston Holdings Limited is the parent company of eight brand entities, each specialising in key areas of our overarching business. We are the UK's largest judicial services company and pioneers in clean air technology, providing services that support local and central government, utilities, and private sectors through market-leading, integrated, technology-enabled solutions from design and implementation to management and recovery.

Job Purpose

The Customer Service Agent is responsible for handling customer contact via multiple channels, including written, electronic, and verbal communications, in a professional and effective manner. They will process checks on customer personal information, ensuring compliance with regulations and legislation. The role involves processing data and providing fair and appropriate treatment of customers to ensure enquiries are dealt with accurately and efficiently.

Key Responsibilities

1. Engage with customers via phone, email, and live chat.
2. Handle inquiries, resolve issues, and provide solutions.
3. Process payments, agree on payment plans, and assist with queries.
4. Deliver a positive customer experience with professionalism and care.
5. Support and coaching will be provided to help you develop and reach your full potential.
6. Office-based for the initial 6 weeks training period, then fully remote.
7. Enjoy 25 days of annual leave plus bank holidays.
8. Benefit from staff discounts on shopping, travel, socialising, and wellbeing.

Training and Development

The successful candidate will undertake a full company induction and in-house training, working towards achieving their SCQF Level 6 in Business and Administration, awarded by both SQA and MA online.

Candidate Requirements

• A keen eye for detail.
• Customer-focused with the ability to handle challenging calls calmly and empathetically.
• Excellent communication skills, both verbal and written.
• Good organisational skills; able to work independently and as part of a team.
• Positive, self-motivated attitude.
• Ability to recognise vulnerability and act appropriately in line with the Company’s Vulnerability policy.
• Proficiency in MS Office and customer databases.

Application Process

If you believe this is the right apprenticeship for you, click the "Apply now" button to start your new career with us.