Customer Service Agent | Meridian Wine Distribution | Brackenfell | Cape Town

Managed People Solutions; Wes-Kaap; On-site; ZAR 15 000 - 25 000; Full time

Job summary

An established industry player in the liquor sector is looking for a dedicated Customer Service Agent to enhance their dynamic team. This role, based in Brackenfell, Cape Town, involves engaging with customers, managing their queries, and ensuring smooth order processing. Ideal candidates will possess strong communication skills and a knack for problem-solving. Join this reputable wine company and contribute to delivering premium products and exceptional service to customers. If you're passionate about customer service and thrive in a fast-paced environment, this opportunity is for you!

Qualifications

• Grade 12 is essential for this position.
• Minimum 1 year of call center experience is required.

Responsibilities

• Daily order checks and managing customer queries effectively.
• Ensure effective telephone etiquette and monitor open sales orders.

Skills

Communication skills

Customer relationship skills

Problem solving abilities

Education

Grade 12

Tools

MS Office Suite

Google Office Suite

Job description

Meridian Wine Distribution, a trusted leader in the liquor industry, is seeking a highly motivated Customer Service Agent to join their dynamic team. This position is based in Brackenfell, Cape Townand is for a well-known wine company renowned for delivering premium products and exceptional service.

Responsibilities Include:

• Daily Order Check
• Ensure telephones are manned effectively and calls are answered with correct telephone etiquette.
• Attend to all customer queries relating to orders
• Constantly monitor open sales orders and action as required
• Convert sales quote to sales orders as required
• Initiate query with finance for on hold accounts that have placed orders.

Requirements and Experience:

• Grade 12 Essential
• Minimum 1 Year Call Centre Experience
• PC Proficient (MS office suite: word, excel, presentation / Google office suit and email)
• Communication skills – written & verbal
• Customer relationship skills
• Problem solving abilities

Please consider your application unsuccessful if you have not heard from us within 2 weeks.