Customer Service Agent - JHB Lanseria

FlySafair; Johannesburg; On-site; ZAR 150,000 - 200,000; Full time

Job summary

A leading airline is seeking a Customer Service Agent at their Johannesburg location. The role involves assisting passengers with ticket sales, bookings, and addressing customer queries to ensure excellent service delivery. Candidates should have a Grade 12 qualification and airport or ticket sales experience.

Qualifications

• Grade 12 or equivalent education required.
• Experience in airport and ticket sales is preferred.
• Excellent command of English, both written and verbal.

Responsibilities

• Assist passengers with ticket sales and bookings.
• Handle customer complaints professionally.
• Address flight disruptions and cancellations.

Skills

Customer Service

Communication

Problem Solving

Education

Grade 12 or equivalent

Tools

Microsoft Office

Job description

Job title : Customer Service Agent - JHB Lanseria

Job Location : Gauteng, Johannesburg Deadline : July 11, 2025 Quick Recommended Links

• Jobs by Location
• Job by industries

Description

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and / or cancellations;
• Handle and safeguard of confidential information;
• Address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

Requirements

• Grade 12 or equivalent;
• Airport and ticket sales experience;
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office;
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Customer Service jobs

Create a job alert for this search

Customer Service Agent • Johannesburg, ZA