Customer Service Agent (Hybrid - Eastwood)

Outsourced; Pretoria; Hybrid; ZAR 50,000 - 200,000; Full time

Job summary

A customer service solutions provider is looking for a Customer Service Representative in Pretoria. The ideal candidate should have at least 3 years of customer service experience and be comfortable with technical products. Responsibilities include assisting customers with orders, measurements, and installation guidance. The role offers a hybrid work setup with specific office attendance requirements.

Qualifications

• At least 3 years of customer service experience via phone, live chat, and email.
• Detail-oriented with a willingness to learn about technical products.
• Tech-savvy to troubleshoot and assist customers effectively.

Responsibilities

• Assist customers with understanding products and placing orders.
• Guide customers on window measurements and installation.
• Document interactions and collaborate with teams to resolve issues.

Skills

Customer service experience

Problem-solving

Technical aptitude

Attention to detail

Job description

Job Description

Job Overview:

The ideal candidate for this Customer Service Representative role is patient, tech-savvy, and customer-focused, with strong communication skills and a willingness to learn the technical aspects of the DIY shutter products. They should be comfortable guiding customers through measuring, ordering, and installation over phone, chat, and email, while remaining calm under pressure, detail-oriented, and solution-driven.

Key Responsibilities

• Learn and master the ins and outs of the client's DIY shutter products
• Assist customers via phone, live chat, and email with:
• Understanding product options and placing orders
• Measuring windows for proper fit
• Installation guidance and troubleshooting
• Confirming and reviewing orders
• Provide clear, step-by-step support to ensure customer confidence
• Document customer interactions and follow up as needed
• Collaborate with the operations and fulfillment teams to resolve any issues
• Maintain a professional, customer-first attitude at all times
  
  

Qualifications:

• At least 3 years of customer service experience (phone, live chat, and email)
• Open to a hybrid work arrangement in Eastwood, Quezon City
• Detail-oriented
• Willingness to learn the technical aspects of the DIY shutter products
• Tech-savvy
  
  

Work Schedule: Monday - Friday, 11:30 PM - 8:30 AM Manila Time

Work Setup: Hybrid arrangement - Eastwood, Quezon City (minimum of 10 days in the office per month).

• Must have at least 50mbps for both upload and download speed
  
  

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.