Customer Service Agent : German Speaking

Wns (Holdings) Limited (Adr); Gauteng; On-site; ZAR 150,000 - 200,000; Full time

Job summary

A leading company in business process management is seeking a Customer Service Agent fluent in German. The ideal candidate will provide exceptional service, resolve customer inquiries, and promote products while adhering to company policies. This full-time role offers opportunities to achieve personal targets in a dynamic work environment.

Qualifications

• 6-12 months customer service experience.
• 6-12 months call center experience.
• Proficient in Dutch and English, with excellent verbal and written skills.

Responsibilities

• Provide reliable and trustworthy customer service.
• Identify customer needs and deliver high-quality service.
• Promote and cross-sell client products.

Skills

Customer Service

Communication

Typing Speed

Tools

MS Word

Email

Job description

CUSTOMER SERVICE AGENT : GERMAN SPEAKING

Full-time

WNS Global Services manages and operates business processes for leading global organizations.

The organization custom-designs, implements, and operates various processes, many of them end-to-end, working as an extension of the client's enterprise.

WNS has comprehensive industry-based business units focusing on different work streams.

Responsibilities :

• Provide reliable and trustworthy customer service.
• Identify and understand customer needs to deliver high-quality service.
• Follow instructions and guidelines to investigate, resolve, and process high-volume customer inquiries promptly and effectively.
• Escalate queries or complaints to appropriate channels for timely resolution.
• Provide accurate information on products and services to ensure consistency.
• Promote and cross-sell the client's products and services to enhance customer experience and loyalty.
• Operate customer-related information systems to maintain and secure records.
• Contribute to team and business success by achieving personal targets.
• Adhere to company and department policies and procedures.

Minimum Requirements :

• 6-12 months customer service experience.
• 6-12 months call center experience.

Required Skills :

• Proficient in MS Word, Email, with good typing speed.
• Neutral accent with excellent verbal and written skills in Dutch and English.