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Customer Service Agent : German Speaking

Wns (Holdings) Limited (Adr)

Gauteng

On-site

ZAR 150,000 - 200,000

Full time

2 days ago
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Job summary

A leading company in business process management is seeking a Customer Service Agent fluent in German. The ideal candidate will provide exceptional service, resolve customer inquiries, and promote products while adhering to company policies. This full-time role offers opportunities to achieve personal targets in a dynamic work environment.

Qualifications

  • 6-12 months customer service experience.
  • 6-12 months call center experience.
  • Proficient in Dutch and English, with excellent verbal and written skills.

Responsibilities

  • Provide reliable and trustworthy customer service.
  • Identify customer needs and deliver high-quality service.
  • Promote and cross-sell client products.

Skills

Customer Service
Communication
Typing Speed

Tools

MS Word
Email

Job description

CUSTOMER SERVICE AGENT : GERMAN SPEAKING

Full-time

WNS Global Services manages and operates business processes for leading global organizations.

The organization custom-designs, implements, and operates various processes, many of them end-to-end, working as an extension of the client's enterprise.

WNS has comprehensive industry-based business units focusing on different work streams.

Responsibilities :
  • Provide reliable and trustworthy customer service.
  • Identify and understand customer needs to deliver high-quality service.
  • Follow instructions and guidelines to investigate, resolve, and process high-volume customer inquiries promptly and effectively.
  • Escalate queries or complaints to appropriate channels for timely resolution.
  • Provide accurate information on products and services to ensure consistency.
  • Promote and cross-sell the client's products and services to enhance customer experience and loyalty.
  • Operate customer-related information systems to maintain and secure records.
  • Contribute to team and business success by achieving personal targets.
  • Adhere to company and department policies and procedures.
Minimum Requirements :
  • 6-12 months customer service experience.
  • 6-12 months call center experience.
Required Skills :
  • Proficient in MS Word, Email, with good typing speed.
  • Neutral accent with excellent verbal and written skills in Dutch and English.
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