Customer Service Agent - Export

University of Fort Hare; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A logistics firm in Paarden Eiland is seeking a Customer Service Agent to provide administrative support within their Operations Department. The role involves managing customer information, document handling, and liaising with stakeholders. The ideal candidate will have a Grade 12 education, strong communication skills, and at least 5 years' experience in a similar role. This position requires proficiency in Warehouse Management Systems and the ability to work under pressure.

Qualifications

• Minimum of 5 years’ experience in a similar customer service/administrative role.
• Experience with warehouse operations and planning is advantageous.
• Experience in a shipping and freight environment will be an advantage.

Responsibilities

• Operate the Warehouse Management System accurately and efficiently.
• Generate and check all relevant documentation in a timely manner.
• Liaise with truck drivers, external customers, and warehouse checkers.

Skills

Strong computer skills (MS Office and related systems)

Excellent verbal and written communication skills

Ability to multitask

Customer-focused mindset

Strong planning and organisational skills

Education

Matric / Grade 12

Additional qualification in Customer Service or related field

Tools

Warehouse Management Systems

Job description

South Africa - Western Cape , Cape Town - West (Blaauwberg Nature Reserve to Paarden Eiland)

R 12 000 Monthly (Market related)

Our client is in the logistics and warehousing sector, and is currently seeking a Customer Service Agent to join their Operations Department in Paarden Eiland. This is an excellent opportunity for a driven and detail-oriented individual to play a key administrative role in supporting efficient warehouse operations and ensuring customer satisfaction.

Position

Customer Service Agent - Export

Location: Paarden Eiland

Reporting To: Warehouse Supervisor

Job Summary

The Customer Service Agent will be responsible for providing administrative support within the Operations Department. This includes managing customer information, ensuring accurate document handling, and liaising with both internal and external stakeholders to maintain smooth operational flow.

Minimum Qualifications

• Matric / Grade 12
• Additional qualification or course in Customer Service or a related field
• Minimum of 5 years’ experience in a similar customer service/administrative role
• Experience with warehouse operations and planning is advantageous
• Proficient in Warehouse Management Systems; solid understanding of stock taking and warehouse locations
• Strong computer skills (MS Office and related systems)
• Experience in a shipping and freight environment will be an advantage
• Excellent verbal and written communication skills
• Willingness to work overtime and weekends when required
• Ability to work well under pressure

Key Responsibilities

• Operate the Warehouse Management System accurately and efficiently
• Generate and check all relevant documentation in a timely manner
• Capture all customer information for pre-advice and related processes
• Liaise with truck drivers, external customers, and warehouse checkers
• Identify and report discrepancies or non-conformances to prevent inventory issues
• Ensure compliance with standards such as OHS, HACCP, GMPs, and SOPs
• Perform general administrative and ad hoc duties as required

Key Competencies

• Strong planning and organisational skills
• Ability to multitask and function well within a team
• Self-motivated and proactive
• High level of accuracy and attention to detail
• Customer-focused mindset

How to Apply

• Visit: https://measuredability.com/jobseekers/
• Search for the job title: "Customer Service Agent"
• Click “Apply” and submit your updated CV