Customer Service Agent - Export

Greys Personnel; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading logistics company in Cape Town seeks a Customer Service Agent to support efficient warehouse operations. The role involves managing customer information, documentation, and liaising with stakeholders to ensure operational flow. Ideal candidates will have significant customer service experience and strong organizational and communication skills.

Qualifications

• Minimum of 5 years’ experience in customer service or administrative role.
• Experience with warehouse operations is advantageous.
• Strong computer skills and good verbal/written communication.

Responsibilities

• Manage customer information and document handling.
• Liaise with stakeholders to ensure smooth operations.
• Identify and report discrepancies to prevent inventory issues.

Skills

Communication

Customer-focused mindset

Organisational skills

Attention to detail

Proficiency in Warehouse Management Systems

Ability to work under pressure

Multitasking

Education

Matric / Grade 12

Course in Customer Service or related field

Tools

Warehouse Management Systems

MS Office

Job description

Our client is in the logistics and warehousing sector, is currently seeking a Customer Service Agent to join their Operations Department in Paarden Eiland . This is an excellent opportunity for a driven and detail-oriented individual to play a key administrative role in supporting efficient warehouse operations and ensuring customer satisfaction.

POSITION INFO :

Position : Customer Service Agent

Reporting To : Warehouse Supervisor

Job summary :

The Customer Service Agent will be responsible for providing administrative support within the Operations Department.

This includes managing customer information, ensuring accurate document handling, and liaising with both internal and external stakeholders to maintain smooth operational flow.

Minimum Qualifications :

• Matric / Grade 12
• Additional qualification or course in Customer Service or a related field
• Minimum of 5 years’ experience in a similar customer service / administrative role
• Experience with warehouse operations and planning is advantageous
• Proficient in Warehouse Management Systems; solid understanding of stock taking and warehouse locations
• Strong computer skills (MS Office and related systems)
• Experience in a shipping and freight environment will be an advantage
• Excellent verbal and written communication skills
• Willingness to work overtime and weekends when required
• Ability to work well under pressure

Key Responsibilities :

• Operate the Warehouse Management System accurately and efficiently
• Generate and check all relevant documentation timely manner
• Capture all customer information for pre-advice and related processes
• Liaise with truck drivers, external customers, and warehouse checkers
• Identify and report discrepancies or non-conformances to prevent inventory issues
• Ensure compliance with standards such as OHS, HACCP, GMPs, and SOPs
• Perform general administrative and ad hoc duties as required
• Strong planning and organisational skills
• Ability to multitask and function well within a team
• Self-motivated and proactive
• High level of accuracy and attention to detail
• Customer-focused mindset

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Customer Service Agent • Capetown, South Africa