Customer Service Agent (Cs Bae) - Hc-J

Boomerang Bpo; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in customer service seeks enthusiastic individuals for a Customer Care role focused on healthcare. Join a dynamic team dedicated to improving customer experiences through compassionate communication. Ideal candidates will possess strong communication skills, a customer-centric approach, and a clear understanding of compliance standards. Opportunities for growth and a supportive work environment await you at Boomerang BPO.

Benefits

Competitive salary

Opportunities for career growth and advancement

Supportive work environment focused on professional development

Qualifications

• Clear criminal record (essential).
• Knowledge and experience in healthcare or wellness products/services (highly advantageous).
• Genuine, honest, innovative, and adaptable.

Responsibilities

• Serve as the primary contact for new and existing customers.
• Handle a variety of queries from customers in the healthcare sector.
• Uphold the ethos of building meaningful connections with people.

Skills

Customer service experience

English proficiency

Exceptional written and verbal communication skills

Meticulous attention to detail

Knowledge of compliance and regulatory standards

Neutral accent for clear communication

Education

Matric or equivalent (NQF4)

Job description

This exciting opportunity is aimed at individuals who are outgoing, hardworking, and great communicators who care passionately about the customer experience.

You will join an exceptional Customer Care Team within Boomerang, working on an offshore client campaign, communicating daily with customers to resolve queries via phone, live chat, and email. You will have the opportunity to shape the customer journey and find new ways to improve customer satisfaction.

Responsibilities

• Serve as the primary contact for new and existing customers, ensuring a seamless experience.
• Use communication tools including phone, email, WhatsApp, and live chat to support healthcare-related queries.
• Handle a variety of queries, issues, and feedback from customers in the healthcare sector.
• Create positive interactions, providing a compassionate and supportive experience.
• Uphold our ethos of building meaningful connections with people.
• Maintain service excellence and prioritize customer needs.

Requirements

• Clear criminal record (essential)
• Matric or equivalent (NQF4) (essential)
• English proficiency (essential)
• Meticulous attention to detail
• Knowledge of compliance and regulatory standards
• Neutral accent for clear communication
• Customer service experience (essential)
• Passion for healthcare (advantageous)
• Exceptional written and verbal communication skills
• Experience with live web chat, email, and voice support
• Willingness to work hard and adapt quickly
• Supportive, thoughtful, and organized
• Eager to learn and improve
• Genuine, honest, innovative, and adaptable
• Creative, curious, and full of ideas
• Experience with healthcare or wellness products/services (highly advantageous)

Availability to start ASAP is preferred.

Benefits

• Competitive salary
• Opportunities for career growth and advancement
• Supportive work environment focused on professional development
• Contribute to delivering excellence in global customer service

This role requires working 40-45 hours per week, on a rotating schedule including weekends and bank holidays, with shifts typically between 9am and 10pm.

We seek motivated individuals passionate about making a positive impact on customers' lives and excited to work in a high-performing team at Boomerang.