Customer Service Agent (CS BAE) - HC

Boomerang BPO; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in customer service is looking for Customer Care representatives to join their team. This role involves assisting customers via various communication channels about healthcare-related queries while ensuring an exceptional customer experience. Ideal candidates are passionate about providing support and improving customer satisfaction.

Benefits

Competitive salary

Opportunities for career growth

Supportive work environment

Qualifications

• Proficient in English with a neutral accent.
• Experience in customer service and communication tools.
• Ability to work well under pressure and in a team.

Responsibilities

• Serve as primary contact for healthcare-related customer queries.
• Utilize phone, live chat, and email for customer support.
• Create positive, supportive experiences for customers.

Skills

Communication

Customer service experience

Organizational skills

Adaptability

Education

Matric or equivalent (NQF4)

Job description

Job Description

This exciting opportunity is aimed at individuals who are outgoing, hardworking, and excellent communicators who care passionately about the customer experience.

You will join an exceptional Customer Care Team within Boomerang for one of our offshore client campaigns, engaging with customers daily to resolve queries. All customer contact will be managed through you, utilizing phone, live chat, and emails. You will have the opportunity to shape the customer journey and develop new ways to enhance customer satisfaction.

What the Day-to-Day Looks Like in This Role

• Serve as the primary contact for new and existing customers, ensuring a seamless and supportive experience.
• Use communication tools including phone, email, WhatsApp, and live chat to support customers with healthcare-related queries.
• Handle a wide range of queries, issues, and feedback from our healthcare customer base.
• Create positive experiences, ensuring a compassionate and supportive approach.
• Promote our ethos of building meaningful people connections.
• Maintain service excellence and align with our values of prioritizing customer needs.

Requirements

• Clear criminal record (essential)
• Matric or equivalent (NQF4) (essential)
• Proficiency in English (essential)
• Neutral accent for clear communication
• Customer service experience (essential)
• Passion for healthcare (advantageous)
• Exceptional written and verbal communication skills
• Experience with live web chat, email, and voice communication
• Willingness to work hard and dive right in
• Supportive, thoughtful, and kind attitude
• Excellent organizational skills
• Eagerness to learn and improve
• Honest, innovative, adaptable, and genuine
• Creative, curious, and full of ideas
• Healthcare or related wellness product/service experience is highly advantageous

Able to start ASAP.

Benefits

• Competitive salary
• Opportunities for career growth and advancement
• Supportive work environment focused on professional development
• Join a company committed to excellence in global customer service

This role requires 40-45 hours per week, Monday to Sunday, on a rolling rota including weekends and bank holidays. Shifts are scheduled between 8 am and 8 pm, subject to change. The role involves providing accessible support across all communication channels to help our customers effectively.

The ideal candidate is motivated by making a positive impact on customers' lives and excited to work in a high-performing team within Boomerang to deliver exceptional healthcare service.