Customer Service Agent (CS BAE) - HC

Boomerang BPO; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A customer service company is seeking individuals for a Customer Care role in Cape Town to assist customers with healthcare-related queries. The role requires excellent communication skills and customer service experience. You'll manage customer interactions through phone, email, and live chat, bringing compassion to your interactions. Join a dynamic team focused on delivering exceptional service in the healthcare sector.

Benefits

Competitive salary

Opportunities for career growth

Supportive work environment

Qualifications

• Clear criminal record is essential.
• Healthcare or related Wellness products/service experience is highly advantageous.

Responsibilities

• Serve as the primary contact for customers, ensuring a supportive experience.
• Use various communication tools to assist customers with healthcare queries.
• Bring happiness to the customers we serve, ensuring a compassionate experience.

Skills

Exceptional communication skills

Customer service experience

English proficiency

Organizational skills

Kindness and supportiveness

Education

Matric or equivalent (NQF4)

Job description

Job Description

This exciting opportunity is aimed at individuals who are outgoing, hardworking and are all-around great communicators who care passionately about the experience that our customers receive.

You will be joining an exceptional Customer Care Team within Boomerang for one of our offshore client campaigns, talking to our customers on a daily basis to resolve all customer queries. All incoming customer contact will go through you, making use of phone, live chat, and emails. You will be empowered to help shape our customer journey and come up with new ways to make people’s lives easier and happier.

What The Day-today Looks Like In This Role

• Serving as the primary point of contact for new and existing customers, ensuring a seamless and supportive experience.
• Using communication tools including phone, email, WhatsApp and live chat to keep customers informed and supported with their healthcare-related queries.
• Dealing with a wide range of queries, issues and feedback from our current and potential customer base in the healthcare space.
• Bringing happy moments to the people we serve ensuring a compassionate and supportive experience.
• Be a champion in our company ethos of building Meaningful People Connections.
• Fly the flag of service excellence and align to our values of prioritizing our customers' needs.
  
  

Requirements

• Clear criminal record (essential)
• Matric or equivalent (NQF4) (essential)
• English proficiency (essential)
• Neutral accent for clear and effective communication
• Customer service experience (essential)
• Passion for healthcare (advantageous)
• Exceptional communication skills, both written and verbal
• Experience on live web chat, email and voice experience
• Ready to dive right in and work hard
• Kind, supportive and thoughtful
• Obsessive organizer
• Eager to learn and improve
• Genuine, honest, innovative, and adaptable
• Creative, curious, and full of ideas
• Healthcare or related Wellness products/service experience is highly advantageous.
  
  

Able to start ASAP

Benefits

• Competitive salary.
• Opportunities for career growth and advancement.
• A dynamic, supportive work environment with a focus on professional development.
• Join a company committed to delivering excellence and driving results in customer service on a global scale.
  
  

This role is for 40-45 hours per week, Monday - Sunday on a rolling rota basis including regular weekend days and bank holidays. We currently operate on a shift rotation basis. Shifts may be scheduled within the range of 8am to 8pm (subject to change).

We need to be accessible to our customers at all times. This means that for the majority of this role you will be confident and have a passion for helping them on all communication channels used.

The right fit for this role will be someone motivated by the opportunity to make a positive impact on the lives of our customers and who is excited about working in a high-performing team within Boomerang to deliver exceptional healthcare service.