Customer Service Agent Boomerang

Boomerang BPO; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Boomerang BPO is seeking customer service professionals for an exciting role in the airline industry. Ideal candidates will possess strong English skills and extensive knowledge of GDS systems, ready to serve clients 24/7 in a dynamic environment.

Qualifications

• Minimum 6 months experience in the industry.
• GDS and ticketing experience mandatory.
• Familiarity with Galileo or similar systems.

Responsibilities

• Responding to emails, chats, and telephonic inquiries.
• Working rotational shifts including days, evenings, and nights.

Skills

Customer service skills

English language proficiency

Industry knowledge

Multitasking

Job description

Job Description

MORE ABOUT THE ROLE

Our client is a leader in the airline industry, providing customer/contact centre service excellence across the globe. This role requires exceptional English language proficiency and customer service skills within an omni-channel environment. Join our award-winning company - submit your CV now!

Requirements

1. Minimum 6 months+ experience in the industry
2. GDS experience mandatory
3. Airline & ticketing experience mandatory
4. Familiarity with Galileo or similar systems
5. Knowledge of fare rules, including updates and voiding
6. Extensive industry knowledge, dealing with multiple codes and fares
7. Criminal clearance
8. South African citizen
9. Ability to work rotational shifts, including days, evenings, and nights, Monday to Sunday (24/7)

The role requires reliability, flexibility, professionalism, excellent verbal and written English communication skills, and a friendly "can-do" attitude.

The successful candidates will be able to multitask in a fast-paced, demanding environment, responding to emails, chats, and telephonic inquiries during their shifts. They should be proactive, independent thinkers, people-centric, capable of research, offering alternatives and solutions, and willing to go the extra mile to delight customers.

Benefits

This role offers the flexibility of working within a 24/7 environment, including day, evening, and night shifts from Monday to Sunday.

Boomerang S.A. reserves the right to withdraw any vacancies that are no longer available or are erroneously advertised.

Boomerang Marketing Solutions (Pty) Ltd is committed to diversity, equity, and non-discrimination in the workplace.