Customer Service Agent Boomerang

Boomerang BPO; Cape Town; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player in the airline sector is seeking enthusiastic individuals to join their customer service team. This role offers the opportunity to thrive in a dynamic, 24/7 work environment, where you will provide exceptional service across multiple channels. Ideal candidates will possess strong English communication skills and a proactive attitude, ready to tackle challenges and delight customers. With flexible shifts available, this position is perfect for those looking to make a meaningful impact in a fast-paced setting. Join this award-winning company and take your career to new heights.

Benefits

Flexible shifts

Diversity and equity in the workplace

Qualifications

• Minimum 6 months experience in the airline industry.
• Extensive knowledge of industry codes and fares.

Responsibilities

• Responding to emails, chats, and telephonic inquiries during shifts.
• Multitasking in a fast-paced, demanding environment.

Skills

English language proficiency

Customer service skills

GDS experience

Airline & ticketing experience

Familiarity with Galileo or similar systems

Knowledge of fare rules

Ability to work rotational shifts

Tools

Galileo

Job description

Job Description

Our client is a leader in the airline industry, providing customer/contact centre service excellence across the globe. This role requires exceptional English language proficiency and customer service skills within an omni-channel environment. Join our award-winning company by submitting your CV now!

Requirements

1. Minimum 6 months+ experience in the industry
2. GDS experience mandatory
3. Airline & ticketing experience mandatory
4. Familiarity with Galileo or similar systems
5. Knowledge of fare rules, including updates and voiding
6. Extensive knowledge of the industry, dealing with multiple codes and fares
7. Criminal clearance
8. South African citizen
9. Ability to work rotational shifts, including days, evenings, and nights, from Monday to Sunday (24/7)

The role requires reliability, flexibility, professionalism, excellent verbal & written English communication skills, and a friendly "can-do" attitude.

The successful candidates will be able to multitask in a fast-paced, demanding environment, responding to emails, chats, and telephonic inquiries during their shifts. They will be proactive, independent thinkers, people-centric, capable of research, offering alternatives and solutions, and willing to go the extra mile to delight customers.

Benefits

This role offers flexible shifts within a 24/7 working environment, including day, evening, and night shifts from Monday to Sunday.

Note: Boomerang S.A. reserves the right to withdraw any vacancies which are no longer available or erroneously advertised.

Boomerang Marketing Solutions (Pty) Ltd champions diversity, equity, and non-discrimination in the workplace.