Customer Service Agent (Blackheath, Cape Town)

Quality Connect Staffing; Cape Town; On-site; ZAR 120 000 - 240 000; Full time

Job summary

An established industry player is on the lookout for a Customer Service Agent to enhance their dynamic team in Cape Town. This role is pivotal in ensuring customer satisfaction by addressing inquiries and resolving complaints with professionalism and care. The ideal candidate will thrive in a fast-paced environment, showcasing exceptional communication skills and a customer-centric approach. Join a company that values its customers and offers a supportive team atmosphere where your contributions will make a significant impact. If you're passionate about delivering outstanding service, this opportunity is perfect for you.

Qualifications

• 1-2 years of customer service experience is preferred.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Handle and resolve customer complaints effectively.

Skills

Communication Skills

Problem-solving Abilities

Multitasking

Customer-centric Mindset

Team Collaboration

Education

High School Diploma or Equivalent

Tools

Microsoft Office

CRM Software

Job description

My client is a leading Courier Freight company that specializes in providing top-notch products / services to their valued customers. They are committed to delivering exceptional customer service and ensuring customer satisfaction at all times.

POSITION INFO :

They are currently seeking a Customer Service Agent to join their dynamic team in Blackheath, Cape Town.

Job Overview :

As a Customer Service Agent, you will be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve any customer complaints. The ideal candidate will have excellent communication skills, a customer-centric mindset, and the ability to multitask in a fast-paced environment.

Key Responsibilities :

1. Responding to customer inquiries via phone, email, and chat in a timely and professional manner
2. Assisting customers with product information, pricing, and availability
3. Handling and resolving customer complaints and issues effectively and efficiently
4. Processing customer orders, refunds, and exchanges
5. Keeping accurate records of customer interactions and transactions
6. Collaborating with other departments to ensure customer needs are met
7. Providing feedback to management on customer trends and concerns

Qualifications :

1. High school diploma or equivalent
2. 1-2 years of customer service experience
3. Excellent communication skills, both verbal and written
4. Strong problem-solving abilities and ability to think on your feet
5. Ability to maintain a positive attitude and remain calm under pressure
6. Proficient in Microsoft Office and CRM software
7. Ability to work in a team environment and collaborate with colleagues

If you are a customer service-oriented individual who is passionate about providing exceptional service and resolving customer issues, we encourage you to apply for our Customer Service Agent position.