Customer Service Agent - AI & Technology

Pyle USA; South Africa; Remote; ZAR 180,000 - 240,000; Full time

Job summary

Pyle USA is seeking a Customer Service Agent – AI & Technology for a remote role. You will support e-commerce customers via email, chat, and phone, and help enhance AI-powered service tools.

You’ll troubleshoot issues, assist with integrations, and contribute to automation efforts while collaborating with teammates to deliver excellent service.

Qualifications

• Experience in customer service
• Strong English reading, writing and speaking skills
• Strong communication and teamwork skills
• Good technical and problem-solving abilities
• Familiarity with AI tools and automation
• Ability to learn new systems quickly and research solutions independently
• Experience with e-commerce, APIs, integrations, programming, CRM or helpdesk platforms is a plus

Responsibilities

• Assist e-commerce customers through email, chat, and phone
• Troubleshoot customer, order, and product-related issues
• Help implement, monitor, test, and improve AI customer service tools
• Identify opportunities to improve workflows using AI and automation
• Troubleshoot technical issues and help connect different systems
• Test and help implement new tools and processes

Skills

Customer service

English proficiency

Teamwork

Problem solving

Tech savvy

AI familiarity

Tools

CRM platforms

Helpdesk tools

Job description

Customer Service Agent – AI & Technology We are an e-commerce company looking for a Customer Service Agent – AI & Technology to join our team. This role combines day-to-day customer support with opportunities to work on AI, automation, and customer service technology. This will be a remote/telecommute position.

What You’ll Do

• Assist e-commerce customers through email, chat, and phone
• Troubleshoot customer, order, and product-related issues
• Help implement, monitor, test, and improve AI customer service tools
• Identify opportunities to improve workflows using AI and automation
• Troubleshoot technical issues and help connect different systems
• Test and help implement new tools and processes

What We’re Looking For

• Previous customer service experience
• Strong English reading, writing, and speaking skills are required
• Strong communication and teamwork skills
• Good technical and problem-solving abilities
• Familiarity with AI tools and automation
• Ability to learn new systems quickly and research solutions independently
• Experience with e-commerce, APIs, integrations, programming, CRM, or helpdesk platforms is a plus

If you enjoy helping customers and are also interested in AI, technology, and finding better ways to get things done, we’d like to hear from you.