Customer Service Agent

Findojobs South Africa; Wes-Kaap; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading job portal is looking for Customer Service Agents in South Africa to provide exceptional service. Candidates should have a Matric qualification and at least 6 months of experience in a contact centre or customer service role. The position involves handling customer inquiries and requires strong communication skills. Rotational shifts are part of the role, including nights and weekends.

Qualifications

• Minimum 6 months of contact centre experience.
• Comfortable with rotational shifts, including weekends.
• Genuine passion for delivering great customer experiences.

Responsibilities

• Provide accurate and professional responses to customer inquiries.
• Handle complex queries with empathy.
• Ensure all customer interactions are documented accurately.

Skills

Strong communication skills

Customer experience

Empathy

Team-oriented attitude

Education

Matric / NQF Level 4 qualification

Job description

Customer Service Agent

Are you passionate about delivering exceptional service? Do you thrive in fast-paced environments where every call matters? We’re looking for Call Centre Agents (Customer Service Representatives) who are ready to represent our brand with professionalism, care, and enthusiasm.

About the Role :

As the first point of contact, you’ll be a trusted advisor to our customers—resolving queries, providing support, and ensuring every interaction is a positive experience. Whether it’s helping someone navigate a product or responding to a concern, your goal is simple : make every customer feel heard and valued.

Key Responsibilities :

• Provide accurate, efficient, and professional responses to customer inquiries.
• Handle complex queries with empathy and attention to detail.
• Capture and document all customer interactions thoroughly and accurately.
• Escalate issues when required, ensuring a seamless customer journey.
• Stay up to date on product knowledge and process changes.
• Uphold data confidentiality and comply with relevant service guidelines.

Minimum Requirements :

Matric / NQF Level 4 qualification.

Minimum 6 months of contact centre experience (essential).

Minimum 6 months of customer service experience.

Comfortable with rotational shifts, including weekends and public holidays.

Willing to work a 10-hour shift (including a 1-hour break).

Day shift rotations range from 6 : 00 AM to Midnight.

Night shift / graveyard rotations may apply.

What We’re Looking For :

A genuine passion for delivering great customer experiences.

Previous experience in an international call centre is a strong plus.

Strong communication skills—verbal and written.

Confident in navigating systems and multitasking on a PC.

A proactive, team-oriented attitude.

Calm, empathetic, and solution-focused in all customer interactions.

Experience in food, retail, hospitality or similar customer-facing environments is an asset.