Customer Service Agent

MSA Outsourcing Solutions; Johannesburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A leading customer service provider in Johannesburg seeks a proactive customer service agent. You will play a vital role in ensuring client satisfaction through timely support and effective problem resolution. Ideal candidates will have call center experience, strong communication skills, and the ability to handle high-pressure situations.

Qualifications

• Previous call center experience dealing with a high volume of calls.
• Excellent communication and interpersonal skills.
• Highly organized and detail-oriented.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Assist customers in resolving issues in a timely manner.
• Maintain a high level of knowledge about company products.

Skills

Communication

Problem-solving

Conflict-resolution

Multitasking

Tools

Customer service software

Job description

MSA Outsourcing Solutions is in search of a dedicated and proactive customer service agent to join our dynamic team in the UK. As a customer service agent, you will provide support to clients, ensuring their daily operations run smoothly and efficiently. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and maintaining strong relationships. The ideal candidate will be highly organized, tech-savvy, and possess exceptional communication skills.

Responsibilities:

• Respond to customer inquiries and provide accurate and helpful information
• Assist customers in resolving issues or complaints in a timely and professional manner
• Handle incoming customer calls, emails, and messages
• Ensure prompt and effective resolution of customer concerns
• Maintain a high level of knowledge about company products and services
• Keep accurate records of customer interactions and transactions
• Collaborate with cross-functional teams to address customer issues and improve service
• Identify and escalate complex or unresolved customer concerns to appropriate departments
  
  
  

Requirements

• Previous call center experience dealing with a high volume of calls
• Previous experience in customer service or a related role is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-resolution abilities
• Ability to remain calm and professional in high-pressure situations
• Proficient in using computer systems and customer service software
• Highly organized and detail oriented
• Ability to multitask and prioritize tasks effectively
• Patience, empathy, and a positive attitude towards customers