Customer Service Agent

BCE Food Service Equipment; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading food service equipment company in Johannesburg is seeking a dynamic Customer Service Agent to manage customer transactions and foster relationships. This role requires effective communication and problem-solving skills, along with a focus on customer satisfaction. Ideal candidates will have a Grade 12 qualification, experience in customer service, and be proficient in Microsoft Office and SAP.

Qualifications

• Previous experience in a customer service department and/or call centre preferred.
• Ability to manage customer’s expectations and deliver quality service.
• Data capture accuracy and attention to detail required.

Responsibilities

• Process all customer transactions accurately and timeously.
• Manage customer feedback regarding order status and inquiries.
• Develop positive relationships with customers and colleagues.

Skills

Excellent communication skills

Customer focused

Problem solving ability

Energetic/shows initiative

Time management skills

Education

Grade 12/Matric equivalent

Qualification in Sales

Tools

SAP

Microsoft Office

Job description

Overview

We are looking for a dynamic and customer-focused Customer Service Agent to join our team in Johannesburg.

Responsibilities

• Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.
• Manage all customer feedback requirements regarding Order Status, Back-order Reporting, and general inquiries in adherence to all policies and procedures.
• Develop positive relationships with customers and provide professional Customer Service and Support.
• Foster relationships with internal colleagues and relevant business departments.
• Use initiative and be proactive in resolving customer queries promptly.
• Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.

Qualifications, Skills And Attributes

• Grade 12/Matric equivalent
• Qualification in Sales – distinct advantage
• Previous experience in a customer service department and/or a call centre (distinct advantage)
• Excellent communication skills (both verbal and written)
• Excellent command of the English language
• Data capture accuracy & attention to detail
• Ability to manage customer’s expectations
• Customer focused – ability to excel in the provision of service
• Energetic/shows initiative and have ability to work under pressure
• Ability to consistently deliver quality service even when under pressure
• Time management skills and self-starter
• Product application knowledge of catering equipment an advantage
• PC literate (SAP, Microsoft Office packages including outlook)
• Excellent listening skills
• Problem solving ability
• Team player