Customer Service Agent

Initiate International; Johannesburg; On-site; ZAR 20 000 - 40 000; Full time

Job summary

Join a dynamic gaming environment as a Customer Service Agent, where you'll create VIP-worthy experiences for players. This role is perfect for someone passionate about exceptional service and problem-solving in a fast-paced digital gaming world. You'll engage with players, troubleshoot inquiries, and collaborate with cross-functional teams to enhance player satisfaction. If you love gaming and thrive in a dynamic setting, this opportunity is for you!

Qualifications

• 1+ years in customer support, ideally in gaming or online services.
• Exceptional communication skills in English, with bonus points for other languages.

Responsibilities

• Provide prompt and efficient responses to player inquiries via email, chat, and phone.
• Take ownership of issues and resolve player concerns effectively.

Skills

Customer Support

Communication Skills

Problem Solving

Empathy

Tech-Savvy

Tools

CRM Systems

Online Gaming Platforms

Job description

Customer Service Agent job vacancy in Johannesburg.

Join a dynamic gaming environment where you’re not just answering calls or responding to messages—you’re creating memorable, VIP-worthy experiences!

As a Customer Service Agent in Johannesburg, you’ll be at the forefront of player satisfaction, delivering top-notch support for a leading force in the gaming industry.

This role is for someone who’s passionate about providing exceptional service, loves solving puzzles, and enjoys the thrill of the fast-paced, digital gaming world.

Duties and Responsibilities:

• Provide enthusiastic, prompt, and efficient responses to player inquiries through various channels, including email, chat, and phone.
• Take ownership of issues, troubleshoot like a pro, and go the extra mile to resolve player concerns effectively.
• Represent the client with professionalism, warmth, and a dash of flair. Every interaction is a chance to make a player’s day!
• Work closely with cross-functional teams, sharing feedback and insights to improve player experiences continuously.
• Stay up-to-date with industry trends and company updates to provide informed and effective support.

Requirements:

• 1+ years in a customer support role, ideally within the gaming or online services industry.
• A love for gaming and a strong sense of empathy for players’ needs and experiences.
• Exceptional communication skills in English (bonus points for additional languages).
• Tech-savvy with experience using CRM systems and an understanding of online gaming platforms.
• A flexible, adaptive mindset that thrives in a dynamic and evolving environment.