Customer Service Agent

Tyron Consultancy; Johannesburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A leading company specializing in gaming is seeking a Customer Service Agent in Johannesburg. The role involves providing excellent support to players, handling queries, and ensuring high satisfaction levels. Ideal candidates are passionate about helping others and thrive in fast-paced environments.

Qualifications

• Proven experience in customer service, preferably in a high-volume call center or iGaming.
• Strong organizational and planning skills.
• Fluent in English, both written and spoken.

Responsibilities

• Deliver world-class customer support across multiple channels.
• Strive for first-contact resolution on player queries.
• Collaborate with internal teams to resolve complex queries.

Skills

Customer service experience

Communication

Organizational skills

Decision-making

Job description

Customer Service Agent position available in Johannesburg.

As a Customer Service Agent, you’ll be at the heart of delivering seamless gaming experiences for players. You’ll handle queries, resolve issues, and ensure every interaction leaves players feeling valued and supported.

This role is ideal for someone who thrives in a fast-paced setting, is passionate about helping others, and enjoys working within a vibrant, growing team.

Duties and Responsibilities:

• Deliver world-class customer support across multiple channels including email and live chat.
• Strive for first-contact resolution on all player queries and concerns.
• Handle player interactions professionally, efficiently, and in alignment with company standards.
• Monitor player satisfaction and suggest improvements to continually enhance the player experience.
• Collaborate with internal teams to resolve complex queries and escalate issues where appropriate.
• Maintain awareness of internal systems, proactively reporting any potential issues.
• Conduct competitor analysis on customer service practices to help maintain a competitive edge.
• Ensure all player communications meet the highest quality standards.
• Accurately document and report player feedback and interactions in internal systems.

Requirements:

• Proven experience in customer service (experience within a high-volume call center or iGaming environment is advantageous).
• Ability to work flexible shifts, including weekends and holidays to support 24/7 operations.
• Team-oriented with experience collaborating across departments such as product, marketing, and compliance.
• Fluent English – both written and spoken.
• Strong organizational and planning skills.
• Excellent communication and decision-making abilities.
• Ability to thrive in fast-paced, dynamic environments.