Customer Service Agent

Believe Resourcing; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading outsourcing company in Johannesburg is seeking English Customer Service Agents to join their dynamic team. Candidates must have strong analytical skills, be fluent in English, and hold a high school qualification. This role involves working night shifts in a fast-paced environment. Competitive compensation and comprehensive training provided.

Benefits

Medical Aid

Funeral Cover

Full training

Night shift allowance

Customized incentive program

Subsidized transport service

Qualifications

• Fluent in English.
• High school qualification required.
• Permission to work in South Africa.
• Minimum 1 year working experience in a call center.
• 6 months international exposure.
• Availability for rotational shifts in 24/7 environment.
• Comfortable with sensitive content.
• Strong MS Office skills and internet functions.
• Ability to work in fast evolving workflows.
• High degree of confidentiality required.

Skills

Fluent English

Strong analytical skills

Attention to detail

Computer literacy (MS Office)

Education

High school qualification

Job description

Our client is looking for English Customer Service Agents that is excited about entering the international market.

Package

• R 7000 per month
• Medical Aid for the main member
• Funeral Cover
• Full training
• Night shift allowance
• Customized incentive program
• Subsidized door-to-door transport service from work (after your shift ends)

Working Hours

7 pm - 4 am

About My Client

They engineer experiences on behalf of some of the world’s most progressive brands. As a company, they have been working towards that goal since its founding in 2000. Through evolution and acquisition, today they are a 40 000 people-strong global leader in business process outsourcing (BPO).

They continue to specialize in customer experience, but their capabilities extend across voice, social and digital channels. With a mission to “push the limits of customer experience and business process optimization,” people are empowered and encouraged to push the boundaries. They aim to be the best at engineering the customer experience by investing in their people and the environment in which they work and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions that meet the challenges of a now omni-channel world.

What employees say about working at our client :

“Fun, yet stressful working environment”

“Pays good and offers stability”

“Fun place to work”

“Fun workplace and healthy working environment”

Requirements

• English fluent
• High school qualification
• Permission to work in South Africa
• 1-year minimum working experience in a call center
• 6 months International Exposure
• Availability to work rotational shifts in a 24 / 7 environment
• Open and comfortable to be exposed to highly sensitive and explicit content on a daily basis
• Ability to evaluate content in line with content and business policies
• Demonstrable computer literacy, MS Office skills, understanding of relevant software, and advanced internet functions
• Strong analytical and research skills with attention to detail
• Ability to work in fast and evolving workflows
• Adhere to strict deadlines
• Ability to maintain a high degree of confidentiality