Customer Service Agent

FlySafair; East London; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A prominent airline in East London seeks a Customer Service Agent to assist with ticket sales, bookings, and handling customer complaints. The role demands excellent communication skills and a commitment to providing exceptional service, particularly during flight disruptions.

Qualifications

• Grade 12 or equivalent
• Experience in airport and ticket sales
• Good command of English

Responsibilities

• Assist passengers with ticket sales and bookings.
• Handle flight disruptions and customer complaints.
• Provide professional customer service.

Skills

Customer Service

Communication

Microsoft Office

Education

Grade 12 or equivalent

Job description

Job Location : Eastern Cape, East London Deadline : July 04, 2025 Quick Recommended Links

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Description

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and / or cancellations;
• Handle and safeguard of confidential information;
• Address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

Requirements

• Grade 12 or equivalent;
• Airport and ticket sales experience;
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
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Customer Service Agent • East London, ZA