Customer Service Agent

FlySafair; East London; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A regional airline in East London seeks a Junior Customer Service Assistant. The role involves assisting passengers with ticket sales, addressing complaints, and providing professional customer service. Previous airport experience and strong English communication skills are essential. The position offers a permanent contract and requires flexible working hours.

Qualifications

• Airport and ticket sales experience required.
• Ability to work weekends and flexible hours.
• Excellent command of English, both written and verbal.

Responsibilities

• Assist passengers with ticket sales and flight changes.
• Handle flight disruptions and customer complaints.
• Provide professional customer service.

Skills

Excellent customer service

Good knowledge of Microsoft Office

Conflict resolution skills

Punctuality

Education

Grade 12 or equivalent

Job description

Description

• Assist passengers with ticket sales bookings and flight changes including explaining rules terms and conditions regulations and procedures as and when required;
• Assist customers when there are flight disruptions and / or cancellations;
• Handle and safeguard of confidential information;
• Address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

Requirements

Grade 12 or equivalent;

Airport and ticket sales experience;

Able and willing to work on weekends public holidays flexible hours and shifts as and when required;

Good knowledge and understanding of a computer and Microsoft Office (Word Excel and Outlook);

Excellent understanding of delivering great customer service;

Excellent written and verbal command of the English language including proper phone etiquette;

Conflict resolution skills.

Personal Attributes :

Punctual;

High degree of patience and assertiveness;

Trustworthy professional and reliable including dealing with confidential information;

Immaculate timekeeping;

The ability to work well under pressure;

Practice good time management;

Customer focused and service orientated.

Application Guideline :

Email applications will not be accepted;

Preference will be given to members of under-represented designated groups;

Should no feedback be provided within two (2) weeks from the closing date please consider your application as unsuccessful.

FlySafair reserves the right :

Not to proceed with this vacancy;

To appoint the selected candidates based on its operational requirements.

Closing Date : 10 June 2025

Work Level

Junior

Job Type

Permanent

Salary

Market Related

EE Position

Location

East London

Required Experience :

Junior IC

Key Skills

Corporate,Lighting,Marketing & Advertising,Back Office

Employment Type : Full-Time

Experience : years

Vacancy : 1