Customer Service Agent

Job Responsibilities

1. Assist passengers with ticket sales, bookings, and flight changes including explaining rules, terms and conditions, regulations, and procedures as and when required;
2. Assist customers when there are flight disruptions and/or cancellations;
3. Handle and safeguard confidential information;
4. Address any complaints in a professional and timely manner;
5. Escalate any problematic issues to the Supervisor on duty;
6. Provide professional customer service at all times.