Customer Service Agent

FlySafair; Durban; On-site; ZAR 150,000 - 200,000; Full time

Job summary

A leading airline company in Durban is seeking a Customer Service Agent to assist passengers with ticket sales, bookings, and flight changes. The role includes resolving customer complaints and managing disruptions efficiently. Ideal candidates should have Grade 12, previous airport experience, excellent English skills, and a commitment to great customer service. Flexible work hours are required. Closing date for applications is 11 September 2025.

Qualifications

• Experience in airport and ticket sales preferred.
• Ability to work flexible hours including weekends and public holidays.
• Proficient in handling confidential information.

Responsibilities

• Assist customers with flight disruptions and cancellations.
• Address complaints professionally and timely.
• Provide professional customer service at all times.

Skills

Customer service expertise

Conflict resolution skills

Excellent English communication

Education

Grade 12 or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Overview

Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;

Responsibilities

• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information;
• Address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.
• Grade 12 or equivalent;
• Airport and ticket sales experience;
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills.

Personal Attributes

• Punctual;
• High degree of patience and assertiveness;
• Trustworthy, professional and reliable, including dealing with confidential information;
• Immaculate timekeeping;
• The ability to work well under pressure;
• Practice good time management;
• Customer focused and service orientated.

Application Guideline

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair Reserves The Right

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirement.

Closing Date: 11 September 2025

#MJ