Customer Service Agent

KTOB Solutions; Durban; Remote; ZAR 50,000 - 200,000; Full time

Job summary

KTOB Solutions seeks a detail-oriented Customer Service Agent to assist clients with their private banking applications. This role provides an opportunity for career growth, ongoing training, and support while working remotely. The ideal candidate is highly organized with clear communication skills and basic knowledge of financial services.

Benefits

Career Growth Opportunity

Ongoing Training & Support

Home office setup

Fast internet speed required

Qualifications

• Experience in financial services or private banking preferred.
• Basic understanding of insurance terms and products.
• Experience with remote work setup.

Responsibilities

• Follow up with customers and track the status of applications.
• Communicate with clients regarding any issues or needed documentation.
• Engage with clients and collaborate with sales teams.

Skills

Detail-oriented

Clear communication

Organizational skills

Time management

Follow-up discipline

Basic knowledge of insurance

Job description

Are you detailoriented and passionate about helping people navigate their private banking journey Join our team as a Customer Service Agent and play a vital role in ensuring smooth efficient online application processes for our clients.

Key Responsibilities :

• Follow up with customers
• Proactively track the status of submitted applications
• Communicate with customers about any issues that need attention
• Engage with clients by answering their questions about the status of their applications
• Collaborate effectively with our sales team to gather all essential information
• Partner with other departments to ensure we obtain any additional documentation needed for a smooth process

Requirements

Very detailoriented

Clear communication

Strong organizational and time management skills

Basic knowledge of insurance terms and products

Followup discipline

Must Haves :

• Financial services or private banking experience Preferred
• Home office setup
• Fast internet speed
• Remote Work No commute work from anywhere
• Career Growth Opportunity to scale with a fastgrowing team
• Ongoing Training & Support Stay ahead in the industry

Are you detail-oriented and passionate about helping people navigate their private banking journey? Join our team as a Customer Service Agent and play a vital role in ensuring smooth, efficient online application processes for our clients.

Key Skills

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 6000 - 8000

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