Customer Service Agent

FlySafair; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A leading company in the aviation sector is seeking a Customer Service and Ticket Sales Assistant. In this role, you will support passengers with ticket sales and bookings, handle customer inquiries during disruptions, and ensure exceptional service delivery. Applicants should have at least a Grade 12 qualification, customer service experience, and be able to work flexible hours. Join us at FlySafair to contribute to a customer-focused environment.

Qualifications

• Good knowledge of customer service principles.
• Ability to work under pressure and manage time effectively.

Responsibilities

• Assist with ticket sales, bookings, and flight changes.
• Handle complaints and provide professional customer service.
• Assist customers during flight disruptions.

Skills

Customer focused

Conflict resolution skills

Excellent communication

Education

Grade 12 or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information;
• Address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.
• Grade 12 or equivalent;
• Airport and ticket sales experience;
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills.
  
  

Personal Attributes

• Punctual;
• High degree of patience and assertiveness;
• Trustworthy, professional and reliable, including dealing with confidential information;
• Immaculate timekeeping;
• The ability to work well under pressure;
• Practice good time management;
• Customer focused and service orientated.
  
  

Application Guideline

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
  
  

FlySafair Reserves The Right

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirement.
  
  

Closing Date: 8 July 2025

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