Customer Service Agent

Virgin Active South Africa; Cape Town; On-site; ZAR 150,000 - 220,000; Full time

Job summary

A leading company in the fitness industry is seeking a Customer Service Agent in Cape Town. The role involves providing exceptional service to members and resolving queries efficiently. Ideal candidates will have strong communication skills and experience in a contact centre environment. Join a dynamic team dedicated to delivering heartfelt service and enhancing member experiences.

Qualifications

• Up to 3 years’ experience in a contact centre or similar role.
• Proficiency in English (reading, writing, speaking).

Responsibilities

• Provide effective customer service to internal and external customers.
• Resolve customer queries within the departmental SLA.
• Collaborate cross-functionally with other departments.

Skills

Communication

Interpersonal Skills

Resilience

Multitasking

Education

Matric qualification

Job description

Job Title: Customer Service Agent

Location: Western Cape, Cape Town

Deadline: June 12, 2025

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Responsibilities

1. Provide effective customer service to internal and external customers via telephone or written correspondence.
2. Capture all relevant data accurately and efficiently.
3. Adhere to all company policies, procedures, and processes.
4. Resolve customer queries within the departmental SLA.
5. Coordinate with internal and external stakeholders.
6. Offer solution-based approaches tailored to individual customer needs.
7. Respond in the Virgin Way, providing heartfelt service and seeking opportunities to delight members.
8. Ensure follow-up actions are completed and feedback is provided to resolve queries fully.
9. Communicate professionally to achieve the best outcomes for the business and members.
10. Collaborate cross-functionally with other departments to meet business objectives.
11. Handle member queries and complaints efficiently and professionally, adhering to quality standards.
12. Align all interactions with the company's culture and values.

Minimum Requirements

• Matric qualification or equivalent.
• Up to 3 years’ experience in a contact centre or similar role.
• Proficiency in English (reading, writing, speaking).
• Excellent communication and interpersonal skills.
• Resilience to handle rejection.
• Ability to multitask and switch between multiple systems and channels (phone, email).