Customer Service Advisors - USA

CXP are now part of the Huntswood Group; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Part time

Job summary

A prominent customer service company is seeking enthusiastic Customer Service Advisors for a night shift role. The ideal candidates should have excellent communication skills and previous customer service experience. Responsibilities include providing responses to customers, resolving issues, and maintaining high-quality service. This position is perfect for those looking for flexible work hours and the chance to develop skills in a fast-paced environment.

Benefits

Night shift hours

Competitive basic + incentives

Qualifications

• Clear Credit and Criminal record.
• Computer literate.
• Minimum of six months of call centre experience or related experience in financial services.

Responsibilities

• Provide responses while maintaining quality of services.
• Identify issues proactively and assist customers.
• Handle escalated calls and complaints.

Skills

Customer Service experience

Excellent communication (Written and Verbal)

Ability to deal/ interact with different customers

Ability to analyse and troubleshoot issues

Product Knowledge

Education

Matric or NQF Level 4 equivalent

Job description

We’re Hiring: Seasonal Customer Service Advisors

We’re looking for Customer Service Advisors with Webchat and Voice experience to join our global team.

Are you a confident communicator and passionate about helping people? Do you thrive in a fast-paced, client-focused environment? If YES, then we’re looking for you to join our global team as a Customer Service Advisor — supporting clients within a financial services space during a high-demand period.

This is a nightshift opportunity, perfect if you’re a student with evening availability, between jobs, or just prefer working after dark without any long-term commitments, this is an opportunity to build your skills, earn an income, and make a real impact.

What’s in it for you

• Night shift hours (great for flexible lifestyle)
  
• Competitive basic + incentives

Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.
• Responding to customers

Job Requirements

• Matric or NQF Level 4 equivalent.
• Clear Credit and Criminal record.
• Computer literate.
• Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
• Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
• Basic understanding and knowledge of the US market is essential.

Required Skills

• Customer Service experience
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Ability to analyse and troubleshoot issues and provide sound resolution.
• Ability to demonstrate writing skills as it relates to capturing case notes
• Product Knowledge
• Adaptive Approach
• Able to navigate through systems
• Ability to probe effectively

Core Behaviors:

Huntswood a ResultCX company employees have:

A Winning Mindset

• Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.
• Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.

Servant Leadership

• Enable and Empower all Employees – Our employees are the heart of our success
• Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.

Deliver WOW!

• Own It – Take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service – Create “WOW” moments for your customers every time.

*Subject to HW incentive & remuneration policies, speak to your recruiter for more information.