Customer Service Advisor-(USA)

Job Overview

Huntswood is looking for Customer Service Advisers to join our global team.

Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!

Job Responsibilities

1. Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
2. Proactively identify issues and problems before they arise, using effective problem-solving techniques to help customers resolve their issues.
3. Progress to taking escalated calls and complaints in line with procedures.
4. Work with various parts of the business to resolve issues.
5. Connect and build rapport with the customer.

Job Requirements

1. Matric or NQF Level 4 equivalent
2. Clear Credit and Criminal record
3. Computer literate
4. Minimum of 1 year experience in customer service
5. USA experience advantageous

Required Skills

1. Customer Service and Sales experience
2. Excellent communication (Written and Verbal)
3. Ability to deal/interact with different customers.
4. Product Knowledge
5. Adaptive Approach

Core Behavior

Huntswood’s employees are described as dependable, driven and collaborative. The job holder must be aligned to Our 6 Fundamental Values:

1. Bring Your “A” Game
2. Strive For Greater
3. Enable and empower all employees
4. Do the right thing
5. Own it
6. Deliver unbelievable service

"It's not just about what we do, but the way we do it. And it's our values that make us special."

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