Customer Service Advisor (USA)

CXP are now part of the Huntswood Group; Umhlanga Rocks; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Une entreprise dynamique recherche un Conseiller en Services Clients pour rejoindre son équipe en pleine croissance. Le candidat idéal est axé sur le service, avec de l'expérience dans un environnement de services financiers, et prêt à apprendre de nouvelles compétences. Ce rôle inclut la gestion des demandes des clients et le respect des objectifs de performance dans un cadre stimulant.

Qualifications

• 1 an d'expérience en service client.
• Expérience en environnement de services financiers (santé est un atout).
• Capacité à comprendre les systèmes métriques.

Responsibilities

• Gérer les appels et emails entrants des clients avec professionnalisme.
• Fournir des informations claires sur les systèmes de santé.
• Atteindre les objectifs de performance personnels et d'équipe.

Skills

Communication

Écoute active

Résilience

Précision

Adaptabilité

Tools

Systèmes CRM

Job description

Job Description

We’re Hiring: Customer Service Advisor

Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services Advisor.

What You’ll Be Doing

• Handling inbound calls and emails from customers with professionalism and empathy
• Providing clear, helpful information regarding health care
• Keeping customers informed about different types of health care systems
• Meeting personal and team performance targets
• Growing your skills – with potential for further training on more complex queries

What We’re Looking For

• 1 year customer service experience
• Experience in a Financial Service Environment (Health Care advantageous)
• Able to understand metric systems
• Excellent communication and active listening skills
• High attention to detail and accuracy
• Resilience, adaptability, and a team-player attitude
• Basic knowledge of CRM systems – or a willingness to learn

Salary Range And Work Times

To be discussed at the interview stage

Core Behaviors

• Huntswood, a ResultCX company, employees have:
• A Winning Mindset
• Bring Your “A” Game – Passion is contagious! Work every day like it’s your first day on the job
• Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward
• Servant Leadership
• Enable and Empower all Employees – Our employees are the heart of our success
• Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching
• Deliver WOW!
• Own It – Take personal responsibility for getting things done, find a way
• Deliver Unbelievable Service – Create “WOW” moments for your customers every time

*Subject to HW incentive & remuneration policies, speak to your recruiter for more information.