Customer Service Advisor (USA)

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A dynamic company is looking for a passionate Customer Service Advisor to join their team. Duties include managing customer inquiries, providing health care information, and ensuring excellent service. Ideal candidates should have customer service experience and strong communication skills, with opportunities for ongoing training and development.

Qualifications

• Required: 1 year customer service experience, preferably in finance/healthcare.
• Excellent communication skills and attention to detail.
• Willingness to learn about CRM systems is a plus.

Responsibilities

• Handle inbound calls and emails with professionalism.
• Provide information regarding health care and keep customers informed.
• Meet performance targets while delivering exceptional service.

Skills

Communication

Active Listening

Attention to Detail

Resilience

Adaptability

Team Player

Education

1 year customer service experience

Experience in a Financial Service Environment

Tools

CRM systems

Job description

We’re Hiring: Customer Service Advisor

Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as aCustomer Services Advisor.

What you’ll be doing:

• Handling inbound calls and emails from customers with professionalism and empathy
• Providing clear, helpful information with regards to health care.
• Keeping customers informed about different types of health care systems
• Meeting personal and team performance targets
• Growing your skills – with potential for further training on more complex queries

What we’re looking for:

• 1 year customer service experience
• Experience in a Financial Service Environment (Health Care advantageous)
• Able to understand the metric systems.
• Excellent communication and active listening skills.
• High attention to detail and accuracy.
• Resilience, adaptability, and a team-player attitude.
• Basic knowledge of CRM systems – or a willingness to learn!

Salary Range and Work Times:

To be discussed at the interview stage

Core Behaviors:

• Huntswood a ResultCX company employees have:
• A Winning Mindset
• Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.
• Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.
• Servant Leadership
• Enable and Empower all Employees – Our employees are the heart of our success
• Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.
• Deliver WOW!
• Own It – Take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service – Create “WOW” moments for your customers every time.
• *Subject to HW incentive & remuneration policies, speak to your recruiter for more information.