Customer Service Advisor (USA)

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Une entreprise dynamique et en pleine croissance recherche un conseiller en service client passionné pour rejoindre son équipe. Vous serez chargé de gérer les interactions avec les clients, de fournir des informations sur les systèmes de santé et de contribuer à l'amélioration continue des services. Un environnement de travail engageant vous attend, avec des opportunités de formation et de développement professionnel.

Qualifications

• 1 an d'expérience en service client est requis.
• Expérience dans un environnement de services financiers est un avantage.
• Capacité à comprendre les systèmes métriques.

Responsibilities

• Gérer les appels entrants et les e-mails des clients avec professionnalisme.
• Fournir des informations claires sur les soins de santé.
• Atteindre les objectifs de performance personnelle et d'équipe.

Skills

Communication

Écoute active

Attention aux détails

Résilience

Adaptabilité

Travail d'équipe

Tools

Systèmes CRM

Job description

We’re Hiring: Customer Service Advisor

Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as aCustomer Services Advisor.

What you’ll be doing:

• Handling inbound calls and emails from customers with professionalism and empathy
• Providing clear, helpful information with regards to health care.
• Keeping customers informed about different types of health care systems
• Meeting personal and team performance targets
• Growing your skills – with potential for further training on more complex queries

What we’re looking for:

• 1 year customer service experience
• Experience in a Financial Service Environment (Health Care advantageous)
• Able to understand the metric systems.
• Excellent communication and active listening skills.
• High attention to detail and accuracy.
• Resilience, adaptability, and a team-player attitude.
• Basic knowledge of CRM systems – or a willingness to learn!

Salary Range and Work Times:

To be discussed at the interview stage

Core Behaviors:

• Huntswood a ResultCX company employees have:
• A Winning Mindset
• Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.
• Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.
• Servant Leadership
• Enable and Empower all Employees – Our employees are the heart of our success
• Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.
• Deliver WOW!
• Own It – Take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service – Create “WOW” moments for your customers every time.
• *Subject to HW incentive & remuneration policies, speak to your recruiter for more information.