Customer Service Advisor Social Media & Complaints

Concentrix Limited Company; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading global service provider in Cape Town seeks a Customer Service Advisor to manage customer complaints on social media. This role demands experience in Social Media, a positive attitude, and effectiveness in a fast-paced environment. The position offers a competitive salary, medical aid, and opportunities for team building and professional growth.

Benefits

Medical aid for the employee and two dependents

Pension Fund

Subsidized transport

Team building and upskill training opportunities

Qualifications

• Minimum 12 months of experience in Social Media and Complaints.
• Ability to work shifts in a 24-hour environment.

Responsibilities

• Taking ownership of escalated cases from beginning to resolution.
• Ensuring first contact resolution at all times.
• Providing excellent customer experiences at all times.

Skills

International Social Media and Complaints experience

Proficient in English verbal and written communication

Self-motivated and highly responsible

Education

Passed Grade 12

Job description

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Job Title

Customer Service Advisor Social Media & Complaints

Job Description

Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign.

You’ll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you’ll become part of a community of like-minded individuals who become friends for life.

This Customer Service Advisor role at Concentrix is a great match if you:

• Have a minimum of 12 months of International Social Media and Complaints experience (essential)
• Experience in travel, e-commerce, retail and fintech (Advantageous)
• Passed Grade 12 (essential)
• Ability to work shifts in a 24-hour environment
• Proficient in English verbal and written communication
• Are self-motivated and highly responsible
  
  

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

• A monthly salary
• Medical aid for the main member / Medical Insurance for the employee and two dependents
• Pension Fund
• Subsidized transport
• Group life cover
• Fantastic Employee Assistance Programme (EAP)
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture
  
  

What You Will Do In This Role

• Taking ownership of high-profile, escalated cases from beginning to resolution
• Manage work orders within business SLA's
• Assess Health and Safety risks and take a proactive approach to mitigate risks to the client's business
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all time
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face
  
  

Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we’ll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

Eligibility to work

In accordance with South African law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

#ConcentrixSA

Location:

ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town

Language Requirements

Time Type:

Full time

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