CUSTOMER SERVICE ADVISOR SANDTON

We are assisting our client in the recruitment of a Customer Service Advisor to join their dynamic team in Sandton. This role is pivotal in providing top-tier customer service to merchants and assisting in the showroom, specializing in bathroom ware and sanitary ware. The role will involve managing internal sales duties, including creating quotes/orders and addressing customer inquiries related to bathroom and sanitary ware products. The ideal candidate will ensure a high level of accuracy and professionalism, maintaining strong relationships with both merchants and customers.

Key Responsibilities

1. Internal Sales
   • Process orders and quotes for bathroom ware and sanitary ware products using the system.
   • Liaise with the warehouse on deliveries and collections of products.
   • Check stock availability and lead times with the logistics manager and suppliers.
   • Manage deliveries, invoicing, and follow-ups on accounts/payments.
   • Address customer queries, complaints, and product requests related to bathroom and sanitary ware.
   • Issue quotations, negotiate prices, and ensure correct documentation for bathroom products.
   • Follow up on orders, backorders, and customer updates.
   • Assist in receiving deliveries at the office.
   • Handle incoming customer queries efficiently regarding bathroom ware and sanitary products.
2. Showroom Assistance
   • Assist showroom customers with bathroom ware and sanitary products and issue quotes.
   • Follow up on quotes issued for bathroom and sanitary ware products.
   • Assist with technical issues and product specifications related to bathroom installations.
   • Schedule and coordinate service calls with technicians, ensuring follow-up and customer satisfaction.

Required Competencies

Work-Based Competencies:

• Proficient in telephone etiquette and customer service.
• Strong organizational and planning skills.
• Basic computer skills (Microsoft Office, etc.).
• Ability to handle general reporting duties.

Behavioural Competencies:

• Excellent customer service skills with an ability to understand customer needs.
• Motivated self-starter with strong attention to detail.
• Effective problem-solving abilities and the capacity to multitask.
• Excellent communicator with the ability to handle challenging situations with resilience.
• Ability to work independently and as part of a team.
• High integrity, flexibility, and ability to work under pressure.
• Always appear presentable and professional.

Requirements:

• Strong customer service background, preferably in the bathroom and sanitary ware industry.
• Previous experience in a similar role is advantageous.
• Must be detail-oriented, organized, and able to manage multiple tasks simultaneously.

If you are a motivated and organized individual with a passion for customer service and expertise in bathroom ware and sanitary ware, apply now to join this dynamic team!