Customer Service Advisor- French Speaking (Inbound)

Collinson; Gauteng; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A global leader in travel experiences, Collinson is seeking a Travel Experiences Customer Service Advisor to enhance customer satisfaction. The role requires fluency in French and proven customer service skills to effectively address issues and provide seamless travel support. Working in a diverse team, you will play a crucial role in delivering high-quality service and ensuring positive travel experiences across multiple channels.

Qualifications

• Fluency in both written and verbal French.
• Proven experience in customer service.
• Experience in the travel industry is advantageous.

Responsibilities

• Resolve customer issues efficiently and guide them for quick resolutions.
• Communicate via telephone, email, and live chat.
• Achieve performance targets related to productivity and quality.

Skills

Fluency in French

Customer Service Excellence

Resilience

Problem Solving

Data Entry Accuracy

Time Management

Multitasking

Positive Attitude

Job description

Collinson is a global, privately-owned company dedicated to helping the world travel with ease and confidence.

The group offers a unique blend of industry and sector specialists who provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over a million consumers. Collinson operates Priority Pass, the world's original and leading airport experiences programme.

Travellers can access a network of over 1,000 lounges and travel experiences, including dining, retail, sleep, and spa, in over 600 airports across various countries, elevating the journey into something special.

We work with leading payment networks, over 1,000 banks, 90 airlines, and 20 hotel groups worldwide. Since our inception, we have been innovating—launching the first independent global VIP lounge access programme, Priority Pass; being the first to sell direct travel insurance in the UK through Columbus Direct; and creating the first loyalty agency of its kind in the travel sector with ICLP.

Today, we continue to invest heavily in innovation to deliver superior customer experiences. Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, and HDFC. Our mission focuses on doing good beyond profit, providing opportunities for our people to share in our success and giving back to the communities where we operate. Our success is driven by a diverse and talented team of over 2,000 global colleagues.

The Role

As a Travel Experiences Customer Service Advisor at Collinson, you will be responsible for resolving customer issues efficiently and helping them enjoy their travel experiences seamlessly.

Key Responsibilities

• Take ownership of customer issues, providing reassurance and guiding them to quick resolutions.
• Communicate clearly and confidently via telephone, email, and live chat.
• Identify and address potential future problems to prevent additional issues.
• Share insights with peers and management to improve service quality.
• Adapt to changing customer and business needs by staying updated on process changes.
• Achieve performance targets related to productivity, quality, attendance, and company values.
• Develop a growth mindset by actively pursuing personal development and training.
• Handle calls in compliance with FSA and UK Data Protection Act guidelines.

Working Hours

24/7 rotational shifts, including early mornings, evenings, and overnight shifts, e.g., 05:00–14:00, 08:00–17:00, etc.

Knowledge, Skills, and Experience

• Fluent in French, both written and verbal.
• Proven customer service excellence.
• Resilient, results-oriented, and target-driven.
• Capable of handling complex issues and solving problems promptly.
• Accurate data entry and attention to detail.
• Strong time management and multitasking skills.
• Proficient in computer use and software.
• Positive attitude, proactive, and eager to learn.
• Experience in the travel industry is advantageous.

We are an equal opportunity employer embracing diversity and inclusion. We aim to create a high-performing culture where our people can thrive and do meaningful work.

Please include your pronouns in your application and contact us at [email] for support during the interview process.