Customer Service Advisor- English Speaking (Inbound)

Collinson; Milnerton; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Collinson is seeking a dedicated customer service representative to manage inbound international calls and emails. In this dynamic role, you will resolve queries while working under pressure and adhering to strict quality standards. The ideal candidate will have exceptional telephonic communication skills and be flexible with shift patterns to support a global customer base.

Qualifications

• Experience in a high-pressure call center environment desired.
• Available for rotational shifts and weekend work.
• Ability to manage high call volumes and work to strict KPIs.

Responsibilities

• Handle inbound international calls and email queries professionally.
• Resolve queries within set time and quality targets.
• Maintain accurate records in Salesforce.

Skills

Telephonic communication

Problem-solving

Customer service orientation

Multitasking

Flexibility

Education

Fluency in spoken and written English

Foreign language proficiency

Tools

Salesforce (SF)

Job description

Collinson is a global leader in customer loyalty and benefits, with over 1,100 employees across 20+ locations. We help clients acquire, retain, and maximize customer value. Our key brands include:

• Priority Pass: World’s largest independent VIP airport lounge access program (1,300+ lounges).
• Columbus Insurance: Specialist travel insurance provider.

The role:

In this key role you will be taking inbound calls in a professional manner; handling and overcoming objections in a professional and effective manner; adhering to targets; taking inbound calls from an international customer base; handling both internal and external email correspondence to and from clients in line with quality standards; working towards resolution time periods, quality standards and targets

Key Responsibilities

• Handle inbound international calls and email queries professionally.
• Resolve queries within set time and quality targets.
• Maintain accurate and detailed records in Salesforce (SF).
• Manage high call volumes and work to strict KPIs.
• Follow established policies, procedures, and updates through ongoing training.
• Maintain professionalism and efficiency under pressure.
• Build positive relationships with stakeholders (internal & external).

Experience and skills needed:

• Fluent in spoken and written English.
• Exceptional telephonic communication skills.
• Available for rotational shifts and weekend work.
• Able to handle high-pressure environments and multitask effectively.
• Proven customer service orientation and problem-solving skills.
• Foreign language proficiency used in a corporate environment.
• Flexible and willing to adapt to change and frequent updates.

Nice-to-Have Skills

• Previous target-driven or call center experience.
• Exposure to the travel industry (personal or professional).

• Handle inbound calls & emails from global customers

*******Must be flexible to work 24/7 shift patterns******

Apply now to join a dynamic global team delivering top-tier service to our customers!